Sr. Manager, Events
Atlanta Hawks
Atlanta, GAThis was removed by the employer on 1/24/2019 8:14:00 AM PST
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Full Time Job
RESPONSIBILITIES/DUTIES:
Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
Core Work Activities
Managing Event Planning Operations
• Assigns all events turned over to Event Planning team.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Leads execution of activities to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Ensures the organization is apprised of all groups that will impact arena operations.
• Manages customer budgets to maximize revenue and meet customer needs.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Works with highly complex or high profile groups when financial impact will be significant.
Leading Event Planning Team
• Champions all standards, policies and procedures for the Event Planning team.
• Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Conducting Human Resources Activities
• Establishes customer service guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Reviews staffing levels to ensure that guest service and planning needs are met.
QUALIFICATIONS:
• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
• Must be a self-starter and able to work with minimal supervision and able to initiate work when needed.
• Must be able to produce high level reports and analysis with accuracy and attention to detail.
• Ability to grasp concepts quickly and work with minimal supervision in a fast-paced environment.
• Must be highly organized and able to exercise professional initiative and good judgment in prioritizing work and balancing multiple tasks.
• Must be able to maintain discretion and confidence as this position will have access to sensitive information.
• Experience interacting with all colleagues at all levels of an organization.
• Must have a command of the English language and have an advanced level of writing/communication skills.
• Must be computer literate with a working knowledge and experience with the entire Microsoft suite of products, AND other software packages as applicable.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
• How did you hear about this job?
• Were you referred by a Hawk's employee? If so, who?