Program Coordinator
Amazon
Santa Monica, CAThis was removed by the employer on 12/13/2018 3:32:00 PM PST
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Full Time Job
Ring is looking for an enthusiastic Program Coordinator. You will join Product Validation Program support our product team in delivering highly successful Alpha/Beta/Field tests to bring products to market.
Responsibilities
• Oversee tester onboarding to beta testing project & participation.
• Ensure testers have the necessary equipment and are capable of assisting against our testing initiatives
• Support testers in active projects who are experiencing issues with the test device/app against our products in the Alpha, Beta and even Field (market) stages of their life cycle testers may encounter issues.
• Assist testers identify issues found while testing and escalate if needed.
• Manage the feedback submitted by testers, whether that be bug submissions, suggestions, discussion forum topics or journal entries. This is a crucial part of the job as the success of the project is dependent on the feedback coming in and circulating through the organization.
• Review feedback to identify trends
• Draft and submit reports to UX Researchers and Project Managers for further analysis, but are encouraged to do this analytical work themselves.
BASIC QUALIFICATIONS
• Bachelor Degree in technical field or equivalent experience in project management
• 1 year of experience in Project Coordinator or Manager role
• 1 year of experience in technical troubleshooting
• Experience interacting with customers verbally and digitally
• Experience creating public facing communications
• Experience working with various stakeholder teams (product, engineering, marketing and design)
PREFERRED QUALIFICATIONS
• Prior experience in product quality, testing software and hardware products
• Excellent written and verbal communication skills
• Experience with data analytics, reporting results and identifying trends
• Experience running multiple projects at the same time while maintaining test schedules and meeting deadlines
• Experience with Project Management tools (Monday, JIRA, Microsoft Project)
• Adaptable and willing to wear whichever hat that gets the job done
• Impeccable organization skills with attention to detail
• Experience working in a fast-paced environment
• Experience with the Centercode platform, JIRA, and G Suite
Ring LLC is proud to be an equal opportunity employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation