Support Technician
WWE
Stamford, CTThis was removed by the employer on 1/16/2017 3:20:00 PM PST
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Full Time Job
WWE has an exciting opportunity for a Temp-to-Hire Support Technician to join the Corporate Technology team based in Stamford, CT. The primary role of the Support Technician is to provide level-1 and level-2 support for the WWE Technology environment. This includes the administration and support of both hardware and software as it relates to Corporate Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
Key Responsibilities:
• Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices
• Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
• Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues
• Provide hands-on support for the Desktop/LAN environment
• Participate in monitoring and maintaining system key process improvements
• Manage user account and the Active Directory database and integrity
• Troubleshoot and resolve system hardware and software incidents
• Participate in moves, adds, and changes as they relate to the WWE technology environment
• Follow established policies, procedures, and technology standards to ensure system availability and security
• Maintain and manage AT&T and Verizon mobile accounts
• Maintain and manage loaner policies for computer, peripherals, and presentation equipment
• Image and deploy standard WWE-managed computers
• Occasional local travel and occasional on-call escalation support
• Other related tasks as required
Qualifications:
• College diploma or university degree, preferably in Computer Science and/or 3 years of equivalent work experience
• A and/or Network industry certification
• Microsoft (MCP or MCSA) and/or Apple (ACMT) Certification a plus
• Extensive knowledge of Microsoft Windows and PC Hardware
• Experience with Apple products and Mac OS
• Specific knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
• Experience supporting a user base of more than 250 people
• Familiar with TCP/IP protocol
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Strong customer service orientation
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Nimsoft/CSM, ServiceNow, and/or another ticketing system a plus
• Experience with Windows Imaging solutions a plus
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WWE is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. WWE does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. WWE also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.