Festival Ticket Agent, Box Office
Sundance Film Festival
Park City, UTThis was removed by the employer on 1/2/2018 2:17:00 AM PST
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Full Time Job
Dates Worked: 1/5/2018-1/28/202018
Considerations: Will be required to work weekends. Daily hours of work will vary based on training and individual schedules.
Position Summary: Assists customers, via phone and in person with ticketing questions and with Festival ticket and pass sales.
Duties and Responsibilities:
• Assists customers with knowledgeable and timely resolution to their questions and purchases.
• Provides callers with general information regarding the Sundance Institute and Sundance Film Festival.
• Troubleshoots and walks customers through issues with the ticketing website.
• Sells and assists patrons fulfilling pass and package orders online.
• Reports technical problems to manager.
• Sells tickets and answers general questions from customers visiting the Park City box office.
• References ticket availability information to provide accurate information to public.
• Reconciles cash register and submits reconciliation sheets to supervisor at the end of each shift.
• Reports any problems as they arise to box office management.
• Maintains a clean and orderly ticket counter at all times.
• Assists other box office employees as necessary.
• Other duties as assigned.
Position Requirements:
• Employee has legal authorization to work in the United States.
• Excellent customer service skills.
• Ability to stay professional while facilitating stressful customer service situations.
• Excellent communication and interpersonal skills (written and verbal).
• A professional attitude and demeanor (tact, sensitivity, and diplomacy).
• Ability to think and act quickly under pressure.
Preferred Education
, Experience and Skills:
• 1 year call center or customer service experience preferred.
• Experience working with Toptix or another ticketing system preferred.