Festival Box Office Team Lead
Sundance Film Festival
Salt Lake City, UTThis was removed by the employer on 1/2/2018 2:17:00 AM PST
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Full Time Job
Dates Worked: 12/27/2017-1/29/2018
Considerations: This role is required to work extended hours (evenings, weekends, some holidays) during key points and must be willing and available to respond to on-call needs as assigned.
Position Summary: Performs administrative and operational duties while assisting the Associate Manager with supervising the Salt Lake City Box Office ticket agents.
Duties and Responsibilities:
• Prints and distributes Ticket Pick-Up on a daily basis as patrons arrive at box office.
• Assists with conducting trainings and providing support to the box office ticket agents and volunteers.
• Balances all cash drawers at the end of each shift and at the end of each day.
• Double-checks and signs off on each ticket agent's reconciliation sheet.
• Ensures ticket agents make daily bank deposits in the safe and record deposits on the End of Day summary log.
• Facilitates daily pick-ups of box office bank deposits with the finance department.
• Runs daily audit reports to monitor ticket agent activity and to research discrepancies.
• Runs daily accounting and other ticket reports as directed.
• Installs, configures, and troubleshoots problems with ticket printers.
• Clears all expenses thru the Associate Manager prior to being charged.
• Monitors supplies to maintain adequate stock, includes film guides, ticket and envelope stock, etc.
• Provides timely and ongoing communication with ticket agent staff when changes in policies, procedures, screenings, etc. occur.
• Communicates problems and concerns Institute Manager or Festival Associate Manager.
• Supports department planning and move when box office relocates to off site location and back to main PC office, includes packing, setting up, tearing down, returning equipment, etc.
• Provides feedback for written wrap report.
• Other duties as assigned.
Position Requirements:
• Employee has legal authorization to work in the United States.
• 1-2 years call center or customer service experience.
• Conflict resolution skills with a background that includes demonstrated excellence in managing stressful situations.
• Working knowledge of databases along with proficiency in Microsoft and Google Products.
• Outstanding communication skills, telephone, written and interpersonal skills required to work effectively with a wide variety of people.
• Excellent organizational skills including self management of work schedule ability to multi-task in a fast-paced environment.
• Must be able to maintain confidential information.
• Ability to work nights and weekends around events and key deadlines and events.
• Able to stand and walk for long durations 12 hours a day.
KNOWLEDGE, SKILLS, AND ABILITIES
• Experience working with Toptix or another ticketing system preferred.