Account Representative - Implant
SDI Media
Burbank, CAThis was removed by the employer on 9/19/2017 3:05:00 PM PST
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Full Time Job
This position is based in Burbank, California and reports to the Account Manager, for WB accounts at SDI. The Account Representative communicates on a daily basis with the clients, Production department, and technical team regarding new orders, work(s) in progress, and billing. In addition, this position ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of client projects.
This role functions more as facilitator managing and tracking that project tasks are completed on a timely basis and according to client specifications. This is not a sales role.
Principle Duties & Responsibilities
Develops positive relationship with client through daily interactions and communication
Evaluates client needs, determines if challenges may arise and seeks to proactively address problems
Builds strong working relationships within department, company and with clients
Communicates and coordinates activities for new and ongoing projects with Production department, technical team, management, and clients
Ensures delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client
Oversees production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints
Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks
Manages client order specs, production data, and required elements
Actively participates in customer-service initiatives including meeting and entertaining clients on a regular basis.
Gathers information for Finance department; consults on invoice and billing process as requested by Finance
Adheres to company policies and procedures
Adheres to full-time schedule and overtime requirements
Must work overtime and weekends when needed
Perform other related duties as assigned.
Must be able to demonstrate:
Excellent communication skills
Excellent negotiation skills
Good technical understanding
Ability to quickly grasp complex subject matters
Ability to work to tight deadlines and under pressure
Self-motivation
Proactivity
Ability to work independently and on own initiative
Ability to be an excellent team player
Good time management skills
Excellent organizational skills
Strong interpersonal skills
Good attention to detail
Excellent problem-solving skills
Enthusiastic and willing to learn
Qualifications and Experience
Bachelor's degree in Business or Communications desired or equivocal experience in client facing sales oriented role
2 to 3 years of customer-service-related work experience
Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
A strong background in client service is preferred, as is an extroverted, outgoing personality.