Director, Premium Service
New York Mets
Flushing, NYThis was removed by the employer on 9/28/2017 9:16:00 PM PST
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Full Time Job
Summary:
Oversee all initiatives related to the service and growth of premium seating accounts for the New York Mets and Citi Field. Managing the day-to-day activities of the Premium Service sales staff. This individual will also play a key role in establishing genuine relationships with our premium and corporate clientele to ensure the retention and long term renewal efforts of such accounts.
Essential Duties & Responsibilities:
• Provide overall leadership for Premium Sales & Service initiatives, with an emphasis on retention efforts involving all premium seating areas.
• Recruit, hire, develop and provide day to day oversight of Premium Service Managers.
• Analyze success of Premium Seating product lines and adjust/create products to maximize long term sales
• Prepare and manage annual Premium Service business plan and budget in conjunction with the Senior Director of New Business Development
• Work with Senior Director of New Business Development on Premium Service plan and services fulfillment
• Work with Ticket Sales, Marketing, and MLBAM teams to create, update, and maintain collateral pieces
• Work as part of the leadership to team to help manage the Mets CRM system including organizing leads, creating sales campaigns and measuring results
• Provide oversight on the execution of Season Ticket holder touch point program among the Premium Service Managers.
• Explore new lead sources and make recommendations to expand the premium sales client base
• Develop recommendations for ticket products, budget utilization and sales strategies with entire Ticket Sales and Services leadership team
• Maintain relationships with key clients
Qualifications:
• Bachelor degree required
• Available to work game days in season with flexibility to work holidays, evenings and weekends
• 5 years of ticket sales experience preferred
• 2 years of ticket sales leadership preferred
Note:
When you apply for this job online, you will be required to answer the following questions:
1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. What are your salary expectations for this position (range)?