Coordinator, Ticket Operations
New York Mets
Flushing, NYThis was removed by the employer on 12/5/2017 4:06:00 PM PST
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Full Time Job
Summary:
The Computer Room acts as the primary point of contact with Tickets.com as well as other ticketing related vendors and third parties. The room acts as the hub for all setup and maintenance in regards to ProVenue while also providing the necessary support to the Ticket Sales and Ticket Operations staffs. Computer Room staff is responsible for the setup and support of all events at Citi Field, MCU Park and the Mets Spring Training Complex in Port St. Lucie, FL.
Essential Duties and Responsibilities:
• Setup, manage and support all New York Mets home games, packages and promotions on the ProVenue ticketing system
• Assist in all operational aspects of the Ticket Sales and Services business cycle
• Train and assists Ticket Sales and Ticket Operations staff of current and new features of the ticketing system
• Provide support and act as the central point of contact for all ticket outlets for ProVenue questions and issues
• Ensure proper functionality of access control equipment, POS terminals, ticket kiosks and BOCA printers
• Work closely with Ticket Sales and Services to provide the highest level of customer service for all ticket holders. This includes Box Office support for all Mets home games and Citi Field events.
• Assist in the setup and maintenance of all non-baseball Citi Field events (concerts, tours, etc.) as well as all events at MCU Park and the Mets Spring Training Complex in Port St. Lucie, FL.
Requirements:
• 4 year college degree or combination of equivalent education and experience
• Prior experience in the ticketing or sports industry is highly desired
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.) with an emphasis on intermediary to advanced Excel functionality (Pivot Tables, IF and LOOKUP formulas, Macros, etc.)
• Strong written and oral communication, prioritization, and organizational skills
• Provide outstanding customer service while working in a fast-paced, unpredictable environment
• Capable of working under pressure to meet deadlines for various projects
• Ability to work flexible hours including evenings, weekends, and holidays
• Knowledge of ticketing software (ProVenue) is preferred
• Knowledge of XML, JSON, SQL or other programming language is a plus but not required
Note:
When you apply for this job online, you will be required to answer the following questions:
1. What qualifications do you have that you believe will make you successful in this position?
2. What excites you about this position?
3. What are your salary expectations for this position (range)?