IT Technician
Netflix
Los Angeles, CAThis was removed by the employer on 2/15/2018 11:12:00 AM PST
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Full Time Job
Seeking a smart, motivated individual who will be responsible for exceptional back-end technology support for Netflix's Tech Ops team. This position will be based out of our Los Angeles office. You will be an integral part of the Tech Ops team who support our productions and their technology needs, managing the back-end help on all our IT offerings, systems and devices.
Responsibilities:
This position will involve a multitude of IT operational tasks such as imaging PC and MAC laptops, managing production hardware inventory, remote hardware support, software requests, equipment procuring, owning vendor relationships, negotiating rental agreements, dispatching IT equipment requests, troubleshooting, etc. You will ensure requests are resolved with great customer satisfaction and provide the very best solutions for Tech Ops customer base.
Recommended Experience:
• A minimum of 5 years of IT or Desktop Support/System Administration
• Experience working on a 1st Tier technical support team or in a call center environment
• Strong fundamental knowledge in networking protocols and troubleshooting
• Familiarity with distributed computing environment concepts; local and network based user and group accounts and permissions
• Knowledge of best practices around data security
• Strong experience in identifying, assessing and securing technology vendors while managing and negotiating rates, SOWs and contracts
• Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google )
• In-depth knowledge of and the ability to perform remote troubleshooting on Mac OS, Chrome OS, Windows, Linux, and various applications including Office and Adobe Acrobat
• Mobile device support including iPhone and Android
• Experience with supporting users remotely (Gotoassist)
Recommended Skills:
• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter who will ownership of work
• Keeping up to date on all new technologies, adapting to new trends and incorporating them with minimal guidance
• Thrives on technical challenges and takes pride in solving them
• Excellent interpersonal and communication skills
• Driving and optimizing provisioning workflows to ensure a streamlined process for all hardware and software requests