Digital Product Delivery Associate
Megatrax Production Music
Los Angeles, CAThis was removed by the employer on 9/20/2017 11:03:00 AM PST
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Full Time Job
Our company distributes all of its music electronically on a number of different devises/platforms, and in a number of different formats and structures. The ideal candidate will have good understanding of a variety of technologies with a particular emphasis on data. This position is responsible for delivering the music and ensuring its usability and accessibility for the customers. In addition, they will be able to interact and work well with both customers and collaborate with internal departments to identify issues and come up with and implement solutions. It is also expected that this position will provide a reasonable level of technical support to internal users and for various ad hoc IT projects.
RESPONSIBILITIES:
• Servicing clients through outreach to ensure their receipt of bi-monthly music releases along with providing assistance to the general bi-monthly distribution process
• Answer customer phone calls/emails regarding complex customer service queries related to the use of website and hard drives (includes remote client desktop support)
• Assist the sales team by attending client meetings to review their music platforms and how our music appears and is used within those systems including search optimization.
• Provide regular quality control reviews for third party platforms being used by clients
• Provide recommendations on needed improvements to the product delivery system and work with other departments in implementing solutions
• Assist the customer service team by providing general back-up support
• Prepare and provide documentation for key procedures/processes
• Assisting other areas of the organization as requested
KNOWLEDGE AND SKILL REQUIREMENTS:
• Commitment to communicating with and servicing clients
• Organizational and follow up skills
• Detail oriented and able to review voluminous amounts of data
• Analytical skills and process orientation
• Strong aptitude for technology and computers including database structures
• Hard worker with good attitude
• Previous experience in a music business environment
• Advanced Excel skills