Ticket Services Representative
Kansas City Royals
Kansas City, MOThis was removed by the employer on 1/17/2018 1:16:00 PM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Assistant and Entry Level Category
Browse the Sports Category
Search for Ticket Services Representative jobs in Kansas City-MO
Search all Ticket Services Representative postings
Full Time Job
TICKET SERVICES REPRESENTATIVE
(Seasonal)
JOB SUMMARY:
Position will serve as the initial day-to-day contact for the Kansas City Royals fan base, including general fans, single-game ticket buyers and Season Ticket Members. Representatives are responsible for resolving all inquiries in a positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.
ACCOUNTABILITIES
• Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
• Accurately and successfully convey all key messages to the Club's single-game ticket purchasers and the general public
• Ensure customer data and profile requirements are accurately represented in database
• Assist with ticket distribution and customer account changes
• Execute customer communication including but not limited to calls, emails and letters pertaining to ticket-related issues and general fan inquiries
• Assist all sales-related programs including but not limited to Season Ticket Member renewals, single game ticket purchases, special events, and various other ticket programs
• Responsible for overall customer service over the phone and in person during Royals home games at the Sales and Service Center
• Represent the Sales and Service department at in-game and outside events.
• Additional duties as assigned
REQUIREMENTS:
• General education background equivalent to a college or university education degree or in process to complete a college or university education degree.
• Minimum of one (1) year work experience in sales and customer service with proven ability to meet deadlines and quotas.
• Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs.
• Excellent oral communication and customer service problem solving skills.
• Basic mathematical and writing skills.
• Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark.
• Must be able to work flexible hours including evenings, weekends and holidays as needed.
• Consistent, punctual and regular attendance.
• Professional image and demeanor.
• Strong ability to work well with co-workers and supervisors in a team environment.
• Bi-lingual a plus
EOE
Job Questions:
• How did you hear about this job?
• Do you have 1 year work experience in sales and customer service with proven ability to meet deadlines and quotas?
• Do you have a general education background equivalent to a college or university education degree or in process to complete a college or university education degree?
• Are you able to work flexible hours including evenings, weekends and holidays?