Manager, Ticket Sales Analyst
Kansas City Royals
Kansas City, MOThis was removed by the employer on 1/3/2018 9:17:00 PM PST
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Full Time Job
JOB SUMMARY:
This is a full-time, Management, position in the ticket sales and service department designed to lead CRM and lead improvements in overall organization reporting. The role will lead the process evaluation of CRM data and production of CRM reporting in support of revenue generating activities. Predictive analytic studies will be done to study the prioritization of sales and service campaign efforts. The role also leads analytic studies related to ticket price structures, dynamic single game pricing recommendations, secondary and primary ticket sales, consumer price elasticity, projections, and data driven pricing recommendations to increase overall ticket revenue. Business Intelligence dashboards hitting various databases will be built and maintained to provide real time data solutions for various departments.
ACCOUNTABILITIES:
• Assist in day to day activities relating to the CRM (Dynamics 365) system
• Lead teaching, implementation, and enforce the CRM policy in the ticket sales department
• Develop methods of lead generation and qualifying of potential season ticket holders and group leaders, including working with third parties to determine best path of execution of an outside data source used in line with our own data resources.
• Creates projections built to breakdown ticket sales revenue goals.
• Collect and review data related to ticket sales to ensure quality and drive ticket sales
• Study consumer price elasticity and incorporate into pricing suggestions based on various segments of buyers
• Study primary and secondary ticket sales and incorporate into pricing suggestions based on various segments of buyers
• Propose single game pricing suggestions maximizing revenue to management for further review and discussion.
• Performs analytics on Ticketing and Marketing data, identifying trends and recommending strategies for growth
REQUIREMENTS:
• 2-3 years' experience working with Microsoft Dynamics CRM systems in an admin or analytics CRM role
• 2 years of experience with SQL
• Strong background in Microsoft Excel
• Excellent written and oral communication skills
• Demonstrated ability to exercise sound decision-making skills
• Ability to multi-task and meet strict deadlines in a fast-paced environment
• Professional demeanor, organized and detail oriented
• Demonstrated knowledge of and interest in the landscape of sports marketing
• Bachelor's degree in statistics, applied mathematics, economics, computer science or related field is a plus
EOE
Job Questions:
• How did you hear about this job?
• Do you have a bachelors degree in statistics, applied mathematics, economics, or computer science?
• Do you have 2 years of experience with SQL?
• Do you have 2-3 years experience working with Microsoft Dynamics CRM systems in an admin or analytics CRM role?