Disney ABC Television GroupSan Francisco, CA
Full Time Job
POSITION: Consumer Counselor
DATE POSTED: November 1, 2017
DEPARTMENT: News/Seven On Your Side
ABC7 News/KGO-TV, the ABC owned-and-operated station in San Francisco, CA is looking for a Consumer Counselor to join their ''Seven On Your Side'' department. The position is part-time.
Key responsibilities include:
--Answer consumer calls and provide assistance by giving referrals and information relevant to the viewer's complaint.
--Resolve consumer issues for those who email ''Seven On Your Side.''
--Enter each call, email, and follow-up investigation correspondence into consumer database.
--Communicate with companies to resolve consumer issues.
--Conduct online research to assist the consumer.
--Track trends and complaints. Flag potential news stories.
--Attend community popup events around the Bay Area as needed; provide in-person assistance to viewers.
--Serve as brand ambassador and positively represent ABC7 News/KGO-TV in all correspondence with viewers and companies.
Required skills and qualifications:
--Outstanding communication skills via phone and email.
--Highly proficient in online research.
--MS Word, Microsoft Outlook, Database Entry.
--Effective listening, verbal and written communication skills.
--Knowledge of consumer issues preferred (laws, scams, contracts, etc.).
NO PHONE CALLS PLEASE
CLOSING DATE FOR APPLICATIONS: Open until filled.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
ABC7 is an Equal Opportunity Employer - Female/Minority/Veteran/Disability/Sexual Orientation/Gender Identity.