Marketing Assistant
Discovery Communications
Paris, FRThis was removed by the employer on 9/18/2017 9:30:00 AM PST
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Full Time Job
Responsibilities:
Eurosport is looking for a Customer Care assistant in charge of supporting customer relationship management for Eurosport Player (6 months FTC).
Eurosport Player is a streaming service with live channels and on-demand videos, available across Europe. This a multiscreen paid offer, available on desktop, mobile, tablet, and connected TV
Within the Marketing & CRM department of Eurosport and under the responsibility of Customer Care Manager, you will be in charge of all the tools and functional issues for customer service Eurosport player: identifying “bugs” and coordination of resolutions, training tools for customer advisors or writing messages to customers.
You will also monitor social CRM activity
Responsibilities:
• Support Customer Care Vendor
• Support Social CRM and community management
• Bug identification and listing
• Guarantee operations and updates of the tools available for the subcontractor (CRM tools and training)
• Update training materials, best practices and templates
• Update end user FAQ ( including coordinating translations)
• Produce and deliver posts and messages to customers through social channels
Requirements:
• Bilingual English
• First experience in a client oriented activity/service
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Willingness to co-operate with others and work to the greater good
• Multi-tasking capabilities
• Spanish or German language would be a plus