Paid Intern - Ticket Department Office and Game Day
Cincinnati Reds
Cincinnati, OHThis was removed by the employer on 11/30/2017 9:16:00 PM PST
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Full Time Paid Internship
Department: Ticket Sales & Service
Job Titles: Ticket Department Office Intern & Ticket Department Game Day Intern
Reports To: Manager of: Season, Premium, Group, Single Game & Consumer Clubs, or Customer Service
FLSA: Hourly, Non-Exempt
The Cincinnati Reds Ticket Department is seeking several dedicated and team oriented individuals to fill a variety of roles. Interns will be assigned an Office or Game Day position within one of the following departments: Season Sales, Premium Sales, Group Sales, Single Game & Consumer Club Sales, or Customer Service. Interns will partner and assist sales and service staff to meet and exceed expectations. Internships start as early as February 2018 and will run through September 2018.
Essential Duties and Responsibilities:
• Gain knowledge of products and overall ticketing business.
• Responsible for working on a computerized ticketing system.
• Responsible for providing an exceptional experience for every guest that visits Great American Ball Park through various contact points.
• Generate reports from ticketing system and Microsoft Excel.
• Conduct inbound and outbound touch points via phone calls and emails.
• Mail ticket orders and product information.
• Provide a high level of service for Ticket and Consumer Club clients.
• Assist with planning and staffing of events.
• Perform in-seat visits, assist with guest services, and staff VIP Ticket Concierge.
• Be knowledgeable of all aspects of Ticket packages and Consumer Clubs memberships.
• Keep Ticket and Consumer Clubs locations in the ballpark clean, organized, and adequately stocked.
• Track and record daily sales and payments.
• Execute sales inside the ballpark on game days.
• Must be attentive to guests’ needs, have full knowledge of all policies, services, and facility locations.
• Perform other duties as assigned.
Knowledge, Skills and Abilities:
• Currently pursuing, or have achieved, an undergraduate or graduate degree in Sports Management, Business or related field preferred.
• Must have knowledge of Microsoft Office applications (Word, Excel, Outlook) and internet applications.
• Excellent oral and written communication skills. Good grammar, voice and diction.
• Ability to learn quickly, adapt to changing situations as necessary and resolve guest issues in real time.
• Ability to understand products and services, research and communicate information in a fast-paced environment.
• Office interns may work up to 40 hours per week.
• Game Day interns may work up to 29 hours per week.
• Flexibility in scheduling is required and will involve evenings, weekends and holidays.
Physical Demands:
• While performing the duties of this job, the employee is required to sit; use hands; reach with hands and arms; talk or hear; occasionally lift.
Work Environment:
• Work is performed in a typical interior/office work environment and in a “game-day” environment with responsibilities where the employee may be exposed to weather conditions prevalent at the time.
• Hours may include nights, weekends and holidays.
Please Note:
• These are seasonal, internship opportunities and no benefits will be provided.
• Paid interns are paid a minimum wage according to state law.
• Multiple internships are available for either Office or Game Day positions.
Expectations:
• Adhere to Cincinnati Reds organization policies and procedures.
• Act as a role model within and outside the Cincinnati Reds organization.
• Performs duties as workload necessitates.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Meet department productivity standards.
Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above are, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Do you have a schedule that will allow the ability to work up to 29 or more hours per week, including nights, weekends and holidays during the time period of February 2018 – September 2018?
2. Do you have experience with Tickets.com?