Customer Support Representative
Breakdown Services
Los Angeles, CAThis was removed by the employer on 2/20/2018 1:40:00 PM PST
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Full Time Job
Web-based service company is seeking a detail-oriented, patient, and technically savvy individual to provide assistance to customers via phone, email, and online chat. Experience in the entertainment industry is a plus. Experience in Filemaker Pro or comparable relational database software required. Must have a car to support offsite client training. Please include any previous CSR experience.
Primary Responsibilities
- Provide technical support on our proprietary software and website via phone, email, online chat, and in-person
- Train clients on using the website and software
- Onboard new customers of our proprietary software and help install and update new versions of that software
- Help write and maintain training materials for use by customers and clients
- Help keep internal staff up-to-date with new features and changes to our software
- Help develop new features and UI improvements in our software and website
Qualifications
- Bachelor's degree preferred
- Strong communication skills (written and verbal)
- Exceptional attention to detail
- Excellent computer knowledge, both Apple and Windows
- Experience with Filemaker Pro or comparable relational database software
- Self-motivated and result oriented
- Ability to handle multiple tasks efficiently and accurately
- Enthusiastic and a team player
- Proficient in use of Microsoft Word, Excel, Google Drive, GoToMeeting, GoToAssist, Slack, Freshdesk, or other comparable products
- Entertainment industry knowledge a plus