Service Desk Technician
BMI
Nashville, TNThis was removed by the employer on 10/5/2017 3:12:00 PM PST
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Full Time Job
POSITION SUMMARY: Responsible for providing intermediate level support for hardware, software and mobile device issues. The technician works directly with end users both in-person and remotely depending on the situation. This person resolves intermediate and advanced issues or dispatches to the appropriate team.
FUNCTIONS OF THE JOB:
• Identify and initiate resolutions to intermediate client device issues and concerns associated with office automation equipment including the following:
• Physical workstations
• Windows desktops and laptops
• Mac desktops and laptops
• Windows virtual workstations
• Mobile Devices
• Smartphones
• Tablets
• Workstation peripherals including (but not limited to):
• Displays
• Input devices (keyboards, mice, etc)
• Local printers
• Enterprise multi-function printers
• Paper jams
• Toner replacement
• Engage service provider as needed for additional maintenance
• Plan and coordinate the installation and implementation of office automation hardware and software per department standards and procedures.
• Maintain software and hardware to provide manual upgrades as necessary and ensure appropriate security levels are maintained.
• Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers.
• Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions.
• Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
POSITION QUALIFICATION REQUIREMENTS
Education:
Bachelor’s Degree in computer science, business administration or related field preferred.
Experience:
• Four years providing hardware/software technical support in a corporate environment
• Four years supporting client workstation hardware
• Four years supporting enterprise level multi-function printers
• Four years supporting Windows OS in a corporate environment
• One year supporting MacOS in a corporate environment
Skills
and Abilities: which may be representative but not all inclusive of those commonly associated with this position.
• Proficiency in installing and supporting various types of PC software, hardware and peripherals.
• Familiarity with network topology and the ability to discern networking issues when troubleshooting reported issues.
• Strong communication skills: written, verbal, comprehension
• Strong customer service skills
License(s)/Certifications Preferred:
A
MCDST
MCP
MCSE