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It Administrator at Overture Films in Beverly Hills CA- Full Time JOB
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Overture Films |
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It Administrator  more jobs like this |
| This is a FULL TIME JOB |
| Location: |
Beverly Hills CA |
| Date Posted: |
10/29/2009 9:36:27 AM |
Job Code:
13216801 |
| Details: |
GENERAL SUMMARY:
Responsible for providing accurate and efficient on-site desktop support for Windows and Macintosh operating system environments and VoIP phones, including but not limited to, maintenance, installation, configuration, troubleshooting, and integration of 3rd party and in house applications. Identify, research, and resolve computer-related, technology-related and telephony problems. Think strategically about how technology can further the business goals of the Company. Respond to telephone calls, e-mail, and personnel requests for technical support, and interface with parent company and other divisions of the company, as necessary. Document, track, and monitor issues and projects to ensure a timely resolution.
ESSENTIAL FUNCTIONS:
Answer incoming support calls (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software. Diagnose Telephony, PC and Macintosh desktop/laptop hardware and software problems, as well as third party application issues, by asking accurate, concise, questions in a professional and timely manner. Provide expertise to users in Windows and MAC environments. Troubleshoot issues as first, second and third level support for problem recognition, research, isolation, resolution, and follow up for desktop (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Repair/Replace hardware as necessary. Create and maintain documentation for all standard Technical Support policies, procedures, and practices. Work closely with Denver IT team as needed. Support all Starz/Overture key identified projects including but not limited to rollouts and upgrades. Work closely with Denver IT team on select projects. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. Identify ways in which business processes could be made more efficient through automation or hardware/ software changes; clearly articulate ideas to members of the senior management team. Participate in the On-Call schedule rotation; Duties include being available 24x7 during scheduled time to respond to emails and phone calls. Emails and phone calls will be received on a Blackberry. Post content on the Company’s website or film websites, including distributed media applications. Contribute to efficient deployment of computer software and patches using standard imaging equipment and imaging techniques. Contribute to technical solutions and procedures for hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
EDUCATION AND EXPERIENCE:
Bachelor’s degree with an emphasis in Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience. Minimum six years technical experience in a desktop support/system administration environment. Microsoft Certifications preferred. Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast paced/deadline-oriented and changing environment. Ability to use word processing, spreadsheets, and database programs. Experience with FileMaker, Active Directory, Windows Server, SCCM, Remedy, HTML coding preferred. Experience with ITIL best practices desired. Webmaster or Webhosting experience in a multi-developer environment. Experience using and managing FTP services. Experience using and managing “SaaS” (software as a service applications). Conceptual knowledge of various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols including Ethernet.
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you found the listing at ENTERTAINMENTCAREERS.NET |
| Contact: |
Please send resume and cover letter |
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Via email:
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JOB-101560-50@entertainmentcareers.net
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This employer will accept
your resume as an attachment
Reference: ECNJOBID-38-107-191-96 in the application. |
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Via fax:
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(720) 852-4012 |
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Via Mail:
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8900 Liberty Circle
Englewood, CO 80112
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COMPANY INFORMATION:
Our very competitive benefits package includes medical, dental, vision, paid vacations and holidays, 401 (k) with generous company match, cable discount and tuition reimbursement.
Starz Entertainment, LLC, is a premium movie service provider operating in the United States. It offers 16 movie channels including the flagship Starz® and Encore® brands with approximately 17.5 million and 31.5 million subscribers respectively. Starz Entertainment airs more than 1,000 movies per month across its pay TV channels and offers advanced services including Starz HD, Encore HD, Starz On Demand, Encore On Demand, MoviePlex On Demand, Starz HD On Demand, Encore HD On Demand, MoviePlex HD On Demand, and Starz Play.
No Phone Calls Please. EOE.
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