Manager, Reporting
Warner Bros. Entertainment Group
Burbank, CAThis was removed by the employer on 3/12/2015 8:27:00 AM PST
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Full Time Job
SUMMARY OF POSITION
WCI Global Business Services Inc. seeks a Manager, Reporting for the GBSI HIRS department. The Manager, Reporting is responsible for design and delivery of value-added HR and Payroll reports for all of Warner Bros. US and international based employees and legal entities. This position will identify needs and requests of the business and designs, develops, and runs the correct set of reports to meet the needs. This individual will work with HR, Payroll, and GBSI to develop reports for strategic initiatives, to set and adhere to guiding principles, and to help set the measurement methodology. The Manager, Reporting will oversee and lead Reporting Analyst(s) who will be responsible for providing standard and ad hoc reports out to the enterprise. This group, as part of GBSI, will be responsible for the majority of HR and Payroll report fulfillment to the enterprise. This individual will develop and implement audit procedures to ensure accuracy of reports prepared and efficiency of overall operations. He/she will participate in special projects when required.
JOB RESPONSIBILITIES
• The following standard responsibilities apply to section 2 below.
• Establish appropriate policies and procedures and train staff accordingly.
• Direct the daily activity of function resources and oversee workload distribution.
• Monitor team and individual performance and establish development plans.
• Ensure timely and accurate responses to field questions regarding each functions.
• Create and maintain an environment that delivers exceptional customer service, teamwork, accountability, and continuous improvement.
• Assess team and individual performance on an ongoing basis against established service levels and customer satisfaction levels and develop appropriate responses to meet or exceed expectation.
• Provide resolution to escalated operational or policy issues, from within the function.
• Manage the HRIS reporting function
• Adhere to all standard responsibilities outlined in section 1.
• Work with HR and GBSI managers to design and maintain the HR and Payroll data model and ensure that just one source of master data exists for each process.
• Oversee the aggregation of sensitive HR data and production of standard, value-added HR and Payroll reports for field teams, line managers and top executives of the organization.
• Oversee the design and delivery of customized reports for HR field teams, line managers and top executives of the organization.
• Manage the process of service delivery for HR and Payroll reports to the organization, including the processes for request and production of reports, customer service related to report queries, and adherence to standard processes and procedures.
• Develop and maintain a report inventory with accurate categories, selection criteria, and descriptions and ensure standard reports are listed and maintained on the inventory to reduce ad-hoc report proliferation.
• Develop an audit schedule and oversee regular audits on HR and Payroll reportable data and work with WFA and HRIS on issues to be corrected.
• Adhere to the HR data privacy policy and ensure proper data access rules are applied across the HR population with access to HR reports.
• Partner with MIS to develop complex reports and manage technical issues.
• Participate in various HR projects and deliver the source data needed for the analysis.
• Meet with non-HR reporting/data specialists to ensure HR data aligns with data from the rest of the enterprise.
• Maintain policies and procedures and desktop procedures related to the areas of responsibility.
• Partner with other GBSI managers to ensure seamless delivery of services to our clients
• Ensure case handling is seamless and cases are resolved in a timely and efficient manner.
• Monitor and analyze cases to look for trends, improvements, training, and audit opportunities.
• Partner with OCM to develop training materials to address new and updated requirements, audit findings, and any other procedure changes.
• Give advice and counsel on questions and problems related to functional expertise.
• Work with appropriate GBSI resources on continuous improvement, service provider management, customer relations and project management.
• Work on special projects (i.e. Workday) as required.
JOB REQUIREMENTS
• Bachelor's degree in Business, Accounting, or related field or the equivalent knowledge and experience.
• Minimum 2 years of experience with Workday HR/Payroll required.
• Minimum 5 years of reporting experience in operations required.
• Minimum 3 years of management/supervisory experience in HRIS, reporting, or data analytics required.
• Experience with a large multi-business unit organization a plus.
• Experience in a customer-service oriented environment a plus.
• Experience with technology implementations a plus.
• Understanding of data privacy and international regulations and varying state and regulatory reporting requirements required.
• Strong knowledge of HRIS functional operations, business systems and processes required.
• Strong comfort level with new technologies and systems; High level of ability to understand and use information technology to drive process changes.
• Highly analytical, with the ability to evaluate complex data and make recommendations.
• Must have effective verbal and written communication skills.
• Must have strong follow-through skills.
• Must have strong deductive reasoning and problem solving skills.
• Must have strong organization skills.
• Must have proven successful customer service skills and be adept at diffusing difficult situations.
• Must be able to understand new or unfamiliar information or complex documents easily.
• Must be able to work effectively and form positive relationships with colleagues in external departments.
• Must be process-oriented and able to define a simple, standardized way to perform activities.
• Must have the ability to instill confidence and credibility with customers, peers and subordinates.
• Must be able to maintain confidential information.
The Warner Bros. Entertainment Group of Companies is an equal opportunity employer and considers all candidates for employment regardless of race, color, religion, sex, national origin, citizenship, age, disability, marital status, military or veteran's status (including protected veterans, as may be required by federal law), sexual orientation or any other category protected by law.