Product Manager, e-Commerce
Warner Music Group
New York, NYThis was removed by the employer on 6/25/2015 3:43:00 PM PST
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Full Time Job
Department Description:
Artist Arena is the global expert for direct-to-fan strategy and E-commerce. We work together with our artists and brands to create thoughtful, custom products and experiences that develop their most valuable asset: a loyal community of connected and committed fans. Artist Arena utilizes advances in technology to create new income and promotional opportunities for today's biggest artists. Artist Arena also specializes in the needs of emerging and re-emerging artists.
High Level Job Description:
The Product Manager also is responsible for the day-to-day merchandising and management of Artist Arena’s artist webstores. The Product Manager is also responsible for creating and implementing new initiatives and strategic marketing campaigns to help drive sales for store clients. This position facilitates communication between artist management, centralized merch production teams and the Direct to Consumer teams. The Product Manager oversees the presentation of products and promotions on the webstores, back-end product setup and management, and provides reporting to label and internal teams as needed.
Detailed Job Description/ Responsibilities:
Tasks include but are not limited to:
• Supporting Artist Arena and D2C E-Commerce production teams with the strategic and creative
development, product set-up and launch of artist webstores
• Supporting Artist Arena in merchandising the store and managing promotions
• Liaising between management and central services (D2C, merch, warehouse, and customer service teams) to
• Manage stock and back orders
• Facilitate communication between teams
• Provide ongoing sales reporting and analysis
• Managing the platform to improve the fan experience, including identifying defects, user flow improvements, and new e-commerce features
Supporting Label and D2C E-Commerce teams with the launch and management of webstores:
The Product Manager will coordinate across Artist Arena and WEA teams to facilitate the launch and management of artist stores. This will include:
• Ensuring on-time delivery of merch team inputs (design, product, etc)
• Creating and monitoring promotions
• Verifying inventory and stock
• Testing and QAing the store to ensure an excellent user experience
• Providing reporting data to artist management and internal stakeholders
Supporting Artist Arena in merchandising the store and managing promotions:
The Product Manager will provide day-to-day support to Artist Arena clients and central e-commerce stakeholders to ensure stores are continually well maintained. These day-to-day activities will include:
• Timely response and management of requests for store updates and product set-up.
• Facilitating the delivery of store-related assets
• Ensuring artist websites’ merchandise modules are up to date and featuring the appropriate product offers.
• Execute promotions as recommended by labels
• Provide reporting on promotions
Liaison between Artist Arena and WEA central services:
A key part of this role is facilitating communication between Artist Arena and centralized service teams, such as the D2C Services team, the Merchandise Production team and the Customer Service team.
Maintain constant contact with all stakeholders and providers of service related to Artist Arena’s e-commerce operation to:
• Manage and prevent backorders
• Coordinate the delivery of product assets
• Oversee on-site store promotions
• Provide ongoing revenue, stock, and store activity reporting
Provide day-to-day oversight of the e-commerce platform and stores to continually ensure delightful customer experiences and smooth business operations
Using a passion for providing great online shopping experiences to customers, the ability to understand web analytics and e-commerce sales data, and awareness of general e-commerce best practices, the Product Manager will work with the D2C E-Commerce platform development team to:
• Monitor the customer service team’s engagements with customers to ensure customer inquiries are being resolved accurately and effectively. Provide guidance and customer response recommendations when needed.
• Regularly test stores to identify functional problems with stores or the store admin such as issues with checkout process, product pricing, sales reporting, and customer account registration and management.
• Review social media and other customer feedback locations for fan feedback and e-commerce related issues
Additional responsibilities may include:
• Drafting and posting timely/creative artist site content, contests and email campaigns
• Helping create and market exclusive fan club merchandise items with band management/label/vendor
• Creation of marketing campaigns, with an emphasis on digital, for artists during all cycles of their career
• Maintaining knowledge and familiarity of company's roster of clients
• Engaging fan communities in accordance with an artist's brand
Required Competencies/Skills:
• Loves music and understands the “fan” mentality
• Strong leadership and problem-solving skills
• Strong sense of community and excellent customer relation skills
• Strong attention to detail, particularly in terms of reporting and content creation
• Able to work independently and efficiently to meet deadlines
• Excellent Communication Skills with the ability to convey information effectively across multiple levels of management and cross departmental
• Excellent MS Office Skills – Proficient in Excel
• Strong sense of accountability, willing to take responsibility
• Able to thrive in a very time sensitive, "under the gun" capacity
• Ability to think conceptually while planning and attending to details
• Self-motivated, highly detail-oriented and organized
• Ability to learn quickly, adapt to new technologies and be self-directed
• Strong sense of aesthetic and branding
Special Requirements/Preferences:
• Ideal candidate will have a minimum of 3-5 years experience in the entertainment or retail industry (experience working directly with artists, artists managers and fans is preferred)
• Ideal candidate will have a minimum of 1-2 years experience managing entertainment or retail online properties
• Experience with Magento is a plus
Education Required:
• Bachelor’s Degree preferred
Our Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national Origin, alienage or citizenship, disability, marital status, familial status, military or veteran status, or any other legal recognized protected basis under federal, state or local laws, regulations or ordinances.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws and the Company complies with all applicable reasonable accommodation requirements which such laws may require. Accordingly, please inform the Company’s Human Resources representative if you need an accommodation in order for you to complete any employment application-related forms or otherwise to participate in the application or selection process for the position for which you are applying. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity and will enable applicants to participate in the application and selection process and for employees to perform the essential functions of their jobs without imposing undue hardship on our Company. The Company also will make reasonable accommodations to an applicants or employee’s religious beliefs and practices as may be required by law, unless an undue hardship would result.