Coordinator, Digital Fulfillment
Warner Music GroupBurbank, CA
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Full Time Job
The Digital Operations group manages the account setup, packaging and distribution of digital products to more than 250 retail partners globally. The team is involved in all facets of the WMG digital supply chain.
High Level Job Description:
Provide support to the business in onboarding new account profiles and communicating the WEA digital workflow.
Coordinate the fulfillment of packaged digital assets to digital service providers.
Triage issues with digital bundles, source media and client infrastructure.
Cultivate relationships with accounts and local WMG affiliates to better service the business and catalog.
Participate in ongoing review and makes suggestions to the improvement of the fulfillment infrastructure.
Detailed Job Description/ Responsibilities:
Responsible for Digital Service Provider (DSP) support including:
New Account startup
Delivery of packaged digital releases
Coordination of Digital Service Provider requests for content
Interact with regional Digital Operations, Product Data Management, Digital Production and Digital Sales personnel in support of Digital and Mobile Service Providers and overall catalog assurance.
Develop and enhance global affiliate relationships.
Responsible for day-to-day problem resolution of digital assets.
Responsible for ensuring compliance of digital catalog.
Develop and enhance online customer account relationships.
Responsible for identifying areas for improvement within the Digital Operations group/supply chain.
Excellent computer skills, including working knowledge of Microsoft Office (e.g., Outlook and Calendar, Word, Excel, PowerPoint)
Excellent written and verbal communication skills.
Excellent time management and organizational skills.
Strong attention to detail
Excellent interpersonal skills.
Technical background a big plus
Experience with digital media and supply chain
Genuine interest in music
Results oriented with problem solving ability with a keen eye for detail and deadline awareness.
Required Professional Experience:
College Degree preferred
At least 1-2 years previous experience preferred
1 year experience in a Customer Service role
1 year experience in a Production/Operations role