Manager, Enterprise Systems
WWE
Stamford, CTThis was removed by the employer on 12/5/2016 6:20:00 PM PST
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Full Time Job
The Manager of Enterprise Systems will provide hands-on management of operational enterprise applications covering a wide range of business areas including TV Broadcasting, International TV, Live Events, Talent, Travel, Marketing, Sales and Legal. Primary responsibilities include managing technical activities of enterprise systems including operational functionality, support, maintenance, and deployments of upgrades/releases of these applications to ensure system integrity and availability of mission critical platforms.
The role will interact closely and coordinate with internal stakeholders for application upgrades, enhancements, and new functionality based on evolving business needs and regulatory requirements. The Manager of Enterprise Systems must be well versed in corporate technology solutions and supporting technologies and have a demonstrated history of metrics-based management. The role will have responsibility for managing small enterprise systems team, input on IT strategy, and will have additional tactical execution roles and responsibilities. This position requires a hands-on leader with sound knowledge of business management and enterprise application practices.
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Key Responsibilities:
• Technology liaison to various WWE departments including TV Broadcasting, International TV, Live Events, Talent , Travel Marketing , Sales, and Legal
• Work closely with business leaders to solve operational issues and problems through the use of information technology and process redesign
• Provide maintenance, support, and manage upgrades for all operational enterprise applications and underlying infrastructure tier
• Develop consistent reporting and Service Level Agreement (SLA) management approach
• Ensure applications are up-to-date with technology releases, new functionality, risks, and bugs fixes/patches
• Responsible for application change management processes including code migration and database change management through the various stages of the development life-cycle
• Manage the SDLC standards for all development, QA, and production changes
• Motivate, lead, and develop a team of diverse individuals with a variety of experience levels and skill sets including Programmers and Analysts
• Manage budgets for operational applications identifying opportunities for ROI, reduction in expense, and renegotiating contracts
• Responsible for Disaster Recovery for operational applications, including planning, training, and documentation
• Establish and maintain sound backup and recovery policies and procedures
• Manage and ensure compliance with regulatory requirements, best practices, and policies and procedures, including SOX and PCI
• Manage vendor relations ensuring selected vendors are providing optimal service and cost
• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
Qualifications:
• 5 years of enterprise systems analysis and implementation experience supporting full life-cycle systems with/for a public company
• Previous experience with/for an Entertainment, Media, Hospitality, and/or Travel company
• At least two years of team development and management experience
• Strong verbal and written communications, interpersonal, organizational, negotiations, and project management skills
• Proactive, self-motivated, and able to work well both independently and with a team
• Strong problem solving skills
• ITIL Certification preferred
• Able to work a flexible schedule including nights/weekends as needed (usually in a remote/on-call capacity)
• Driver's License and vehicle to use for local business travel between WWE facilities
• Bachelor degree in Computer Science, Computer Engineering, or Information Systems preferred
• Master degree in IT or Business related major a plus
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WWE is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. WWE does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. WWE also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.