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Network Operations Center Support Technician
Vubiquity
Burbank, CA
Uh oh, this posting was removed on 11/23/2015 9:06:00 AM PST
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Overview:
The NOC Support Technician is responsible for providing essential network monitoring, problem identification and resolution as well as acting as the company technical interface for all Vubiquity NVOD, Linear and VOD services and ancillary service offerings to Vubiquity affiliates and providers. Also to follow written and verbal operating procedures and instructions and directions as related or directed by Vubiquity supervisors or management staff. THIS SHIFT WILL BE FRIDAY THROUGH TUESDAY, FROM 7:00 AM TO 4:00 PM.
Responsibilities:
-General knowledge of terrestrial and satellite communications systems and network monitoring, verification of network health through the use of test procedures and tools, problem identification isolation and resolution of Vubiquity networks faculties and equipment as well as third party networks and components.
-Possess excellent verbal communication skills, Generate written communications, shift notes and other documentation to ensure effective cohesive communication with other Vubiquity NOC shift personnel and additionally, opening/closing Trouble Tickets & Action -Item files, which explain specific and general problems that have been encountered during previous or current shift.
-Operating as a CSR (Customer Service Representative) interface
-Ability to understand operational situations, configurations and problems related or described in-person and telephonically. And subsequently, have the ability to effectively work through scenarios and offer suggestions and/or relay technical information either in-person or telephonically while maintaining a professional attitude and demeanor.
Additional Responsibilities:
-VOD, Linear and Internal network monitoring
-Technical and Media support for all affiliates and Providers
-Configuration, deployment and operational health of all VOD systems
-Technical incident documentation
Qualifications:
-Microsoft MCSE, Cisco CCNA, Microsoft Certification(s) and/or Cisco training a plus
-Experience with LANIWAN, VPN's, IPSEC, Cisco Routing
Key Results and Deliverables (What does success look like):
-A charismatic and credible communicator who leads by example
-Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment
-Strong team player who can build strong relationships at all levels of the organization
-Have excellent communication skills - written, verbal, presentation and interpersonal
-An ethical and proactive leader who can maximize the resources of a start-up environment
Vubiquity offers excellent opportunities to contribute to a dynamic organization that provides leading-edge digital media services. We have been recognized as one of the fastest growing technology companies by Deloitte for the last three years. As a Vubiquity employee, we not only challenge you to grow as a professional, but we also challenge you to improve your wellness. As part of our comprehensive benefits package, our Wellness Program gives our employees access to a variety of activities including on-site trainers, fitness classes, wellness educational seminars, and other fun events. If you want to be challenged by your job, but also be surrounded by some of the most talented, dedicated, and passionate people, then VU yourself at Vubiquity.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the IS/IT Category
Search for Network Operations Center Support Technician jobs in Burbank-CA
Overview:
The NOC Support Technician is responsible for providing essential network monitoring, problem identification and resolution as well as acting as the company technical interface for all Vubiquity NVOD, Linear and VOD services and ancillary service offerings to Vubiquity affiliates and providers. Also to follow written and verbal operating procedures and instructions and directions as related or directed by Vubiquity supervisors or management staff. THIS SHIFT WILL BE FRIDAY THROUGH TUESDAY, FROM 7:00 AM TO 4:00 PM.
Responsibilities:
-General knowledge of terrestrial and satellite communications systems and network monitoring, verification of network health through the use of test procedures and tools, problem identification isolation and resolution of Vubiquity networks faculties and equipment as well as third party networks and components.
-Possess excellent verbal communication skills, Generate written communications, shift notes and other documentation to ensure effective cohesive communication with other Vubiquity NOC shift personnel and additionally, opening/closing Trouble Tickets & Action -Item files, which explain specific and general problems that have been encountered during previous or current shift.
-Operating as a CSR (Customer Service Representative) interface
-Ability to understand operational situations, configurations and problems related or described in-person and telephonically. And subsequently, have the ability to effectively work through scenarios and offer suggestions and/or relay technical information either in-person or telephonically while maintaining a professional attitude and demeanor.
Additional Responsibilities:
-VOD, Linear and Internal network monitoring
-Technical and Media support for all affiliates and Providers
-Configuration, deployment and operational health of all VOD systems
-Technical incident documentation
Qualifications:
-Microsoft MCSE, Cisco CCNA, Microsoft Certification(s) and/or Cisco training a plus
-Experience with LANIWAN, VPN's, IPSEC, Cisco Routing
Key Results and Deliverables (What does success look like):
-A charismatic and credible communicator who leads by example
-Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment
-Strong team player who can build strong relationships at all levels of the organization
-Have excellent communication skills - written, verbal, presentation and interpersonal
-An ethical and proactive leader who can maximize the resources of a start-up environment
Vubiquity offers excellent opportunities to contribute to a dynamic organization that provides leading-edge digital media services. We have been recognized as one of the fastest growing technology companies by Deloitte for the last three years. As a Vubiquity employee, we not only challenge you to grow as a professional, but we also challenge you to improve your wellness. As part of our comprehensive benefits package, our Wellness Program gives our employees access to a variety of activities including on-site trainers, fitness classes, wellness educational seminars, and other fun events. If you want to be challenged by your job, but also be surrounded by some of the most talented, dedicated, and passionate people, then VU yourself at Vubiquity.
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