Quality Specialist
Visual Data Media Services
Burbank, CAThis was removed by the employer on 3/17/2017 2:04:00 PM PST
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Full Time Job
We are excited to announce that we currently have a position open for a Quality Specialist, in our Language Services Department, located in Burbank, California.
Candidates must be highly motivated, with superior work ethic and ability to adhere to strict delivery deadlines, with minimal direct supervision. Must be able to perform in a fast paced environment and lead a team in resolving challenges in a positive and productive manner.
Position Overview
The Quality Specialist supports the Language Services Department by being responsible for Quality standards. This includes metrics analysis, investigation to identify trends and areas of improvement and working with the stakeholders to implement improvements in production. The position is based in the Burbank facility and will report in to the Director of Language Services. This position is a new addition to the VDMS Team.
Responsibilities
• Key responsibility is the improve the quality output and performance of the department
• Analyze and report on internal and external rejection metrics and causes
• Identify root causes for issues, look for trends
• Create and implement corrective action plans, new procedures and process improvement
• Support training initiatives to improve quality
• Auditing of processes to ensure they are providing the benefits that were anticipated
• Work with international internal personnel as well as vendors and translators
• Represent the quality aims of the department and ensure excellent communication with other departments
• Uphold strong relationship with operations in Burbank, London, and Bangalore.
• Understand client specs and provide guidance to make sure all needs are met
• Maintain an awareness of Visual Data's culture and ensure that we are working towards the company's core values and mission statement
• Represent and uphold all operational processes, policies and procedures and maintain an exceptional level of service for our customers
• Assist Director of Language Services in meeting department goals
• Undertake additional department duties as required
Desired Skills and Experience
• 2+ years of subtitling, captioning and / or media distribution experience
• Previous experience of dealing with quality metrics and investigations, preferably with experience of deliveries to digital platforms
• Previous experience of dealing with international stakeholders
• Previous experience of dealing with customers, internal and external
• Ability to review and understand technical specs
• Results oriented with strong attention to detail
• Excellent interpersonal and both written and verbal communication skills
• Strong multi-tasker with experience in organizing and managing multiple projects and priorities
• Strong ability to work unsupervised, at a fast pace in a calm and collected manner
• Ability to problem solve quickly, make decisions based in limited information and take corrective action as needed
• Ability to manage client expectations and juggle multiple priorities
• Ability to identify areas of improvement and inefficiency