Tech Support Rep, IT Broadcast
ViacomCBS
Hauppauge, NYThis was removed by the employer on 7/10/2017 11:55:00 AM PST
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Full Time Job
Basic Function:
This is a hands-on position responsible for maintaining the technical integrity of a hybrid base band video/audio and IT infrastructure in a major Network Operations Center and uplink facility.
Basic Qualifications
Essential Responsibilities:
• Monitor and maintain the on-air integrity of over 100 television channels distributed domestically and internationally by satellite and fiber.
• Respond to technical emergencies; address prompt restoration of network outages
• Operating System support for all Windows desktop and server iterations, Linux Distributions (Debian, RedHat, Slackware, CentOS), UNIX, FreeBSD, VMS, SunOS, and Isilon OneFS. Knowledge of Windows and Linux Server fail-over clusters.
• Server hardware support for systems for all Dell PowerEdge generations, Cisco UCS, Sun, as well as IBM, Intel, and SuperMicro generic construction.
• Storage support for EMC Isilon, DIVA, Dell PowerVault SANs, FreeNAS, NAS4free, SeaChange/XOR BML & UML, ADIC iScalar tape library.
Essential Skills:
• Ability to work both independently and with a team on assignments and report back on progress
• Strong organizational and planning skills with ability to manage multiple mission critical assignments
• Ability to maintain and repair a variety of complex Baseband video/audio, Encoding, Fiber, and server equipment
• Collaborate with Engineering and Operations staff to coordinate accurate and timely technical changes for facility upkeep
• Ability to coordinate software and firmware package updates within critical production environment
• Networking support knowledge of TCP/IP stack, LAN and WAN Protocols, Cisco Catalyst series, HP ProCurves, EMC Brocade fibre.
• Scripting knowledge include Windows batch and PowerShell, C, C , SumoLogic queries, HTML, VB script, Java, and EFI Shell.
• Knowledge of monitoring tools such as Nagios, PRTG, OpenNMS, SumoLogic. Writing custom SNMP, WMI, XML and JSON queries.
• Flexible schedule and provide on-call support 24 hours per day, 365 per year. Support may entail phone or physical presence at the facility for equipment failure or other disasters. This includes, but is not limited to UPS/primary power failures, storms or severe weather, and loss of personnel
• Ability to change priorities and handle last minute assignments
• Ability to author technical documentation
• Ability to train technical staff on current and future technology as new equipment is deployed
Additional Qualifications
Recommended Qualifications:
• AAS Electrical Engineering, AAS Electrical Engineering Technology or equivalent required, BS Electrical Engineering or Computer Science preferred
• 3 to 5 years’ experience in broadcast television, or any Multichannel Video Programming Distributor.
• Prior experience working in a high pressured environment delivering consistently sound judgment with mission critical assignments
• Knowledge of Live, Linear, VOD, Over-The-Top linear delivery or simulcast solutions
• Knowledge of Jira, Service Now, ATTask ticketing and tracking systems and integration with monitoring & support systems.
• Knowledge of distribution methods, data networks, servers, networking, archives, distribution systems, and databases.
• Knowledge of emerging IT technologies (Amazon AWS, Cloud, VMWare vSphere & ESXi Hypervisor, Puppet, Jenkins) in a HA, multi-application, virtualized environment.
• Knowledge of InfoSec and vulnerability tools including BackTrack 4, Metasploit, Qualys, Nessus, and nMap.
• Excellent communication skills, written and interpersonal skills
• FCC, CCNA, MCSA/MCSE, CompTIA, or SBE licenses/certifications a plus