Director, Global Business Svcs PTP
ViacomCBS
Franklin, TNThis was removed by the employer on 5/17/2017 7:55:00 AM PST
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Full Time Job
Overview and Responsibilities
The Director will be responsible for the management of the people and processes within the Global Business Services group for the following teams; Invoice Monitoring, Disbursement, Card Audit, Card Admin, Vendor Setup, Card Admin and Business Services. The Director will work closely with the GM and Deputy GM/GPO of GBS to identify and implement process improvements to drive efficiency and productivity within GBS from a Global perspective. Director will also be responsible for integration of Paramount PTP functions into GBS.
Basic Qualifications
Reports to the Deputy GM/PTP Global Process Owner of GBS. Direct Reports to include:
PTP Teams in Cool Springs, Budapest and Buenos Aires , responsible for PTP globally:
• PTP Manager
• Invoice Monitoring Supervisor, Cool Springs
• PTP Supervisor, Budapest
• Disbursement Supervisor, Cool Springs
• PTP Supervisor, PPC in Cool Springs
• PTP Supervisor, Buenos Aires
Management of the following teams, responsible for the US, Europe, Asia, Canada and Latin America:
• Invoice Monitoring located in Buenos Aires, Budapest & Cool Springs
• Disbursements located in Budapest and Cool Springs
• Card Audit located in Cool Springs
• Business Services Team located in Buenos Aires, Budapest & Cool Springs
• Vendor Setup located in Budapest & Cool Springs
Paramount Pictures PTP located in Cool Springs
• Global Responsibilities include:
• Manages accounting functions including the maintenance of the vendor, customer and GL master databases to ensure accuracy, control/policy compliance, and timeliness on completion of requests.
• Manages functions related to the setup and maintenance of Europe Corp Cards issued to Viacom employees to ensure accuracy, control/policy compliance and timeliness on completion of requests.
• Manages the Business Services teams to ensure accuracy and timeliness of responses to high volume of Kaleo queries, phone calls and emails concerning workflow questions, invoice/payment status requests and other requests from internal and external customers.
• Manages all functions of the invoice monitoring, disbursement and card audit teams.
• Recruit, train and retain employees with ability and willingness to achieve world class results.
• Take lead role in process improvements in both the PTP and Data Governance areas.
• Works closely with the Service Management team to prioritize system related defects and enhancements including assisting with developing business requirements.
• Participate in any future SAP, Concur and Ariba rollouts as requested including testing, training and change management.
• Focus on performing high quality service in highly efficient manner by effective management, training and evaluating feedback from our internal and external customers.
• Along with GBS core leadership team serve as PowerUp ambassadors and advocates by maintaining visibility with user base and providing training and updates on a regular basis.
• Develop reporting and metrics to identify resource needs, drive efficiency and to analyze trends that may help direct various business decisions.
• Develop and maintain SLA for the PTP Teams.
• Establish and maintain SOPs for all PTP Teams.
• Ensure proper internal controls are in place throughout the PTP teams in order to maintain integrity and accuracy of financial reports along with compliance with all policies and procedures.
• Assist with internal controls compliance testing and external audits.
• PTP:
• Employee training, development and mentoring of the team members
• Lead process improvement projects
• Assist with training plans for international SAP rollouts
• Assist teams with resolving process/technical issues
• Monitor all weekly/monthly related activities that are related to internal controls, including however not limited to the following:
• GR/IR review
• T&E Unreported charges
• Duplicate payment review
• Terminated employee review
• Business Services:
• Develop a team of SMEs on the PTP processes to assist internal/external customers and provide backup support to other PTP teams
• Implementation of call/email ticketing system
• Lead project to maximize ACH enrolment
• Management of Kaleo
• Uses daily metrics to efficiently manage the call/email volume and resources
• Invoice Monitoring/Card Audit:
• Works with the staff to identify issues, concerns and needs
• Assists with reassignment of work responsibilities
• Review of the T&E matrix and workflow to improve process
• Lead process improvement project to improve card audit functions and support reduction in resources
• Manage 3rd party relationships (Sungard, JPMorgan, APR, IPS and Citibank)
• Assist with training plans for any future SAP/Concur/Ariba rollouts
• Assist teams with resolving process/technical issues
• Data Governance:
• Assert proactive control over processes
• Assists with 1099 review and cleanup
• Maximize usage of the company issued credit cards in Europe
• Data migration for SAP rollouts
• Use expertise and experience to assist the Service Management team to:
• Identify key defects and enhancements and work with development team through successful development and implementation
• Identify new SLAs and Key Metrics that will improve corporate decision making
• Perform root cause analysis aimed toward eliminating source of process problems from business environment
• Support Corporate procurement and sourcing efforts designed to leverage the scale of VMN.
• Manage the transition of additional functions as necessary to Global Business Services
• Assists the Global GM and Global Deputy GM in developing the operational budget
• Assist with training other users within the organization on SAP and BI
• Responsible for Europe Citibank card program, including international rollout projects
Assists the PTP GPO with process analysis and changes
Additional Qualifications
• Bachelor's Degree in Accounting/Finance
• Large team management experience
• Accounts Payable leadership skills/experience
• Project Management / Process Improvement experience
• Excellent written and oral communication skills with the ability to communicate effectively at all levels of the organization
• Ability to communicate effectively with individuals throughout the company in various disciplines
• Ability to operate in a fast-paced business environment
• Delivers on commitments
• Strong organizational and analytical skills
• Self-motivated with a positive professional disposition
• Senior Management experience
• Ability to work in fast paced environment
• Experience in bringing order from chaos
• Ability to engage with wide array of personnel – Viacom executives to associates, vendors and customers
• Ability to convert large volumes of data into meaningful and actionable information
• Ability to receive and give constructive criticism
• Ability to identify, document and implement meaningful process improvement in a coordinated effort with Development Team and user base.