App Support Specialist
ViacomCBS
New York, NYThis was removed by the employer on 7/17/2017 8:55:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the IS/IT Category
Search for App Support Specialist jobs in New York-NY
Search all App Support Specialist postings
Full Time Job
The Apps Support Specialist will be responsible for providing application support, or Level 2, for specific operations throughout, but not limited to, the media content supply chain. They are responsible to manage the issue resolution process for problems under guidance, supervision and well-defined work direction. In addition, they are a key member in the evolution of these products to meet ever-changing business demands. The content supply chain supports many brands across Viacom, including Viacom Media Networks, Viacom International Media Networks and Paramount Pictures.
This person will help monitor the application operations life cycle within the content platform – utilizing industry standard Agile methodologies, such as scrum. This person will work closely with end-users and Level 3 engineers, as needed, to ensure applications and processes function as expected to meet business needs.
Duties and responsibilities:
• Assist in preparing supporting documentation, run books, and application user guides.
• Provide daily operational support for application systems and processes.
• Implements patches and fixes for application systems and processes.
• Escalates issues to the right party where required.
• Modifies and creates job controls, custom scripts and custom monitor utilities.
Basic Qualifications
• 1-2 years of application operations and/or development experience and BA/BS or equivalent experience.
Additional Qualifications
• Familiarity of the content supply chain for all distribution platforms (linear television, VOD, SVOD, DTO, sites, apps etc.)
• Strong interpersonal and customer service skills.
• Basic knowledge of content management systems and distribution workflows.