Sr. Application Support Engineer
Universal Music Group
Woodland Hills, CAThis was removed by the employer on 8/3/2015 12:49:00 PM PST
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Full Time Job
JOB DESCRIPTION:
A. Job Summary:
Corporate IT Operations is responsible for Application Support, Application configuration and change management and Quality Assurance. This is a fast paced and ever changing environment. We provide services, manage and support local and global applications by partnering with multiple project teams and vendors across various platforms and technologies. We interface directly with the clients and project teams to facilitate business efficiencies and/or cost savings which allow UMG to invest in new revenue strategies. Our client community includes retailers, publicity partners, marketing departments, ecommerce, online distribution retailers, various music labels within our company as well as internal IT, UMG, UMGI, UMPG, Security office users.
The Sr Application Support Engineer is an experienced candidate with affluent knowledge in both current and emerging systems and technologies. The engineer possesses outstanding analytical and troubleshooting skills. They must also be confident to interface with various levels of management, work independently as well as with a team; be resourceful and persevere when challenged; recognize the value of negotiation and transpire to leadership.
B. Job Function:
Utilizing strong analytical, technical, interpersonal and communication skills, the engineer will focus on:
• Perform detailed, in depth, forensic analysis towards finding work arounds and/or permanently restoring functionality and/or providing services
• Utilize judgment and diplomacy while liaising with engineering or other resolving groups to make the right decisions quickly while under pressure
• Participating in project hand offs and application support onboarding
• Become subject matter expert for critical applications and provide counsel to executive management or the business as needed
• Available to support global applications and contribute to the on-call assignments
• Collaborate with Service engineers to optimize and propose solutions to prevent recurring incidents
• Mentor, provide oversight and assist the support team in building and enhancing support skills and capabilities
JOB REQUIREMENTS:
C. Job Requirements
Skills & Abilities
Our current applications have been developed using several of the following technologies: XML, XSLT, asp, .NET, Java Script, Visual Basic, Visual Studio .NET, CSS, DHTML, Visual Source Safe, C , C Sharp, IIS, Site Server, Windows server, SQL, Oracle, Java – many of these technologies will be used on a daily basis.
• Familiar with Development Platforms/ Languages: Visual Basic, HTML, XML, XSLT, asp, .NET, Java Script, Visual Basic, C , C Sharp, Visual Studio .NET, CSS, DHTML, HTML, IIS, Site Server; MSFT Media Services (Windows Media Player), Visual Source Safe, SOA, Sitecore, CRM, Biztalk
• Database: MS SQL Oracle
• SSRS, SSIS
• SQL scripts and queries (required)
Experience
• Minimum 6 years IT maintenance and support
• Minimum 2 years in a lead role
• Minimum 2 years recent experience with maintaining custom developed applications Music industry experience preferred, but not required
• Experience with vendor outsourcing helpful but not required
• Experience with Cloud and Mobile technologies preferred but not required
Education:
• B.S. in Computer Science, business or related field. Equivalent experience may be substituted for degree.