IT Technician
Universal Music Group
Brentwood, TNThis was removed by the employer on 3/16/2017 1:22:00 PM PST
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Full Time Job
Description
Under The Capitol Music Group umbrella of UMG, Capitol Christian Music Group is the market leader in the field of recorded music, distribution, and music publishing. Employing over 150 people, Capitol CMG provides a challenging and rewarding work environment characterized by a commitment to our staff, our artists and songwriters, one another, our customers and community service.
This job exists to support the CCMG user community, providing high quality technical assistance and customer service to ensure that all technology related resources are working correctly, and that company personnel are able to effectively use them. Serves as an extension to the IT Help Desk when needed.
Job Functions:
• Responds to user requests to ensure that they are thoroughly resolved in a timely manner, meeting or exceeding the terms published in the IT service level agreement, and that proper call ticket documentation is completed.
• Carries out duties and responsibilities as assigned and prioritized by the Help Desk Manager.
• Configures and installs or upgrades workstations to company specifications as necessary.
• Provides front-line response to problems related to e-mail, network access, user difficulties with standard software applications, and installation of standard PC-based hardware and software applications.
• Provides technical support for all CCMG-supported remote locations as directed.
• Manages backup server, data backup jobs and disaster recovery backups for offsite storage.
• Other duties and responsibilities as assigned.
Job Requirements:
Skills/Abilities:
• Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization.
• Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX.
• Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Experience:
• 3-5 years experience in PC support or related position.
Education:
• Associate’s degree in Computer Information Systems, Computer Science, or related field (or equivalent experience).
• Microsoft Certified Systems Administrator (or equivalent experience)
Universal Music Group is an Equal Opportunity Employer.
Disclaimer:
This job description only provides an overview of job responsibilities that are subject to change.