CRM Support Manager
Universal Music Group
Santa Monica, CAThis was removed by the employer on 6/29/2017 9:21:00 AM PST
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Full Time Job
Description
As the CRM Support Manager you will support product, services, and customer experiences for CRM tools and applications in the Consumer Engagement team. You will work closely with multiple digital marketing departments, including labels, to coordinate efforts, deliver solutions and troubleshoot projects. Position will play a key part in the technical side of Marketing.
Job Functions:
• Manage daily activities for the email platform powered by Salesforce Marketing Cloud, which includes user and account creation and management
• Manage creation and execution of all lifecycle emails for the central Universal Music Group brand newsletter, including coding, content management, and segmentation
• Support Salesforce Marketing Cloud platform by troubleshooting email, subscriber, and page issues (deliverability, rendering, errors, etc.)
• Administer Salesforce Marketing Cloud system training with label marketing users
• Test new system features and functionality
• Create and manage SQL data queries
• Create and manage standard form templates including sweepstakes and campaign pages
• Create reports for campaign analysis
• Work with internal team and marketing staff at labels to provide support and guidance in campaign execution
Job Requirements:
Skills/Abilities:
• Experience in Salesforce Marketing Cloud is a plus
• Ability to understand, assess and prioritize how an issue is affecting a system
• Ability to solve complex problems
• Ability to work with cross-functional teams and swiftly drive items toward resolution
• Proficient debugging HTML, CSS, and SQL
• Excellent communication skills
• Extremely organized and detail oriented
• Ability to prioritize, multi-task and shift priorities on an as needed basis
• Looking for someone who is both a technical and business resource
Experience:
• 5 years customer facing experience providing support or client services
Education:
• Bachelors Degree in Marketing, Technology, Business, or related field
Universal Music Group is an Equal Opportunity Employer.
Disclaimer
This job description only provides an overview of job responsibilities that are subject to change.