Administration Services Team Manager
Universal Music Group
Franklin, TNThis was removed by the employer on 6/28/2017 3:21:00 PM PST
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Full Time Job
Description
UMPG is looking for a highly motivated person experienced at supervising people and project, the role is responsible for the day to day management of team co-ordinators and administrators and the tasks and activities performed by the North American administration on behalf of UMP NA business functions including, timely agreement data entry, incoming royalty statements, distribution of royalty statements to UMP NA clients, the analysis and correction of data errors with the aim of improving data quality.
This role is responsible for managing all tasks and activities that cover the end to end administration value chain. The Team manager will also be in charge of assigning to team co-ordinators and administrators based upon knowledge and experience, ensuring the successful delivery to internal and external clients. Working in partnership with the co-Team Manager, this role will proactively deliver on key milestones, timelines and implement new ways of improving data quality and administration services when needed. This position will provide important support to the Senior Directors of Copyright and Royalty to implementing global standards, performance metrics and service levels. The services team manager reports jointly to the Senior Managers NA Admin Services.
Job Functions:
• Actively perform and support the NA Administration Team Co-ordinators and administration team to deliver the end to end value chain for the royalty and copyright administration functions, including:
• Copyright Functions
• Agreement data entry and maintenance
• Work delivery
• Film and TV cues sheet data
• Data clean-up projects
• Copyright query management
• Royalty Functions
• Incoming electronic and manual royalty statements
• Royalty reconciliation
• Royalty adjustments
• Royalty statement distribution
• Royalty analysis and reporting
• Royalty query management
• Organise resources, allocate asks and set priorities for the NA Administration team co-ordinators and administrators
• Supervise the Jira workflow for the NA Administration team
• Manage and minimise backlogs across data entry for individual team members, setting clear objectives and goals
• Through active involvement support team members by answering questions, problem resolution and monitoring performance
• Collaborate effectively with the other team managers to manage the team to achieve a consistently high performance
• Deliver agreed internal service levels
• Ensure the administration team adhere to the agreed processes in order to deliver efficiencies
• As requested report volume and performance metrics data to actively monitor performance
• Provide support to the Tracking and Analytics team, including research
• Liaise, research and answer requests from the internal business teams, Business Affairs, A&R, Finance, Film & TV
• Research and answer requests from external parties, writers, managers and collection societies
• Work as an active and contributory member of the NA Administration Team, participate in the development of on-going service improvements, data standards, workflow and process flow modifications and document file maintenance
• Ad hoc projects and responsibilities as required
Job Requirements:
Skills/Abilities:
• Experience of running a team and the setting of timelines and priorities
• Effectively monitoring and manage performance issues
• The ability to work on a day to day basis with minimal daily direction and self-manage a team through individual tasks and priorities
• Ability to create and build individual and team work plans, project plans, setting goals and meeting targets
• Experience at performing research and answering request from internal and external clients
• Follows through on open issues though to resolution, meets deadlines in an efficient and effective way
• Promote a customer orientated culture improving client service and relations
• Excellent MS Office skills, particularly Excel, data management as well as extraction of data from customised systems
• Experience in the music publishing industry is helpful but not required, a willingness to learn the detail of the business and it’s process is important
Education:
Bachelor’s Degree or equivalent experience
Universal Music Group is an Equal Opportunity Employer.
Disclaimer
This job description only provides an overview of job responsibilities that are subject to change.