Administration Services Team Coordinator
Universal Music Group
Franklin, TNThis was removed by the employer on 8/7/2017 2:21:00 PM PST
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Full Time Job
Description
UMPG is looking for a highly motivated person to coordinate and organise a team of Data Service administrators, the role is responsible for the day to day management of the NA Data Services administrators and the tasks and activities assigned to the group including, timely data entry, incoming royalty statements, distribution of royalty statements to UMP NA clients, the analysis and correction of data errors with the aim of improving data quality.
The role will coordinate all tasks and activities that cover the end to end administration value chain, assigning to team administrators based upon knowledge and experience, promoting the successful service delivery to internal and external clients. Working in partnership with the co-Team Co-ordinator ensuring proactive allocation of tasks and activities and supporting the delivery of key milestones, timelines.
The position reports jointly to the Team Managers NA Admin Services.
Job Functions:
• Actively perform and direct the Administrators within the NA data services team to deliver the end to end value chain for the royalty and copyright administration functions, including:
• Copyright Functions
• Agreement data entry and maintenance
• Work delivery
• Film and TV cues sheet data
• Data clean-up projects
• Copyright queries
• Royalty Functions
• Incoming electronic and manual royalty statements
• Royalty adjustments
• Royalty statement distribution
• Royalty analysis and reporting
• Royalty query management
• Coordinate resources, allocate asks and set priorities for the NA Administrators within the date services team
• Supervise the Jira workflow for the NA Data Services team
• Consult with Team Managers to minimise backlogs across data entry for individual team NA Data Services Administrators, setting clear objectives and goals
• Through active involvement support the NA Data Services team Administrators by answering questions, problem resolution and monitoring performance
• Collaborate effectively with the Team Managers and co-Team Co-ordinator to manage the team to achieve a consistently high performance
• Follow and observe agreed internal service levels
• Ensure the administration team adhere to the agreed processes in order to deliver efficiencies
• Liaise, research and answer requests from the internal business teams, Business Affairs, A&R, Finance, Film & TV with guidance from the NA Admin Team Managers
• Work as an active and contributory member of the NA Administration Team, participate in the development of on-going service improvements, data standards, workflow and process flow modifications and document file maintenance
• Ad hoc projects and responsibilities as required
Job Requirements:
Skills/Abilities:
• Experience of running a team and the setting of timelines and priorities
• Effectively monitoring and manage performance issues
• The ability to work on a day to day basis with minimal daily direction and self-manage a team through individual tasks and priorities
• Ability to create and build individual and team work plans, project plans, setting goals and meeting targets
• Experience at performing research and answering request from internal and external clients
• Follows through on open issues though to resolution, meets deadlines in an efficient and effective way
• Promote a customer orientated culture improving client service and relations
• Excellent MS Office skills, particularly Excel, data management as well as the extraction of data from customised systems
• Experience in the music publishing industry is helpful but not required, a willingness to learn the detail of the business and it’s process is important
Education:
Bachelor’s Degree or equivalent experience
Universal Music Group is an Equal Opportunity Employer.
Disclaimer
This job description only provides an overview of job responsibilities that are subject to change.