HR Client Support Specialist
Turner Broadcasting
Atlanta, GAThis was removed by the employer on 5/20/2015 9:27:00 AM PST
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Full Time Job
Duties: Turner Broadcasting System, Inc. is seeking an HR Client Specialist (HRCS) to serve as a member of Turner s employee service center. The HRCS will be a member of the service center leadership team interacting with the HR organization, critical internal and external corporate partners; operate as a subject matter resource and consultant to the HR Generalist community (i.e. policy interpretation and process administration); provide escalation support to service center representatives; act as a project lead for audit initiatives and compliance requirements. The HRCS with report directly to the Director of HR Shared Services.
Primary Responsibilities:
- Contribute to the efforts to build strong, collaborative partnerships with key business partners across the Turner and Time Warner communities in support of the service offerings of the service center
- Partner with HR Generalists to proactively manage inquiries, requests and service transactions from initiation through resolution to ensure efficient and accurate handling. Manage service center relationship with HR Generalist community, along with Director.
- Development and maintenance of process flows and narratives, as well as other foundational resource materials for the HR community.
- Identify and recommend opportunities to change processes for improved operational efficiency.
- Assist Director with assembling and analyzing metrics and trends related to service inquiries and requests processed within the service center
- Lead service center efforts related to internal compliance initiatives associated with state and federal regulations, in addition to internal HR initiatives
- Actively engage with other service center management members in the evaluation and continued evolution and enhancement of the service offerings and customer service levels by the service center to the employee and HR communities
- Administration of day-to-day tasks associated with service offerings to include completion of employment verifications; oversight of compliance related to I-9 certification; resolution of unemployment claims inquiries and reconciliation and submission of employee referral bonus program payments
- Conduct periodic and routine audits of process adherence and data integrity to include participation in the completion of quarterly internal and external SOX audit procedures
Qualifications: - Bachelor s degree
- Three (3) or more years of relevant human resources experience
- Strong analytical / critical thinking aptitude
- Strong interpersonal and relationship building skills
- Excellent customer service and communication skills (both written and verbal)
- Ability to work in a matrix / cross functional environment
- Detailed orientated and organizational skills
- Capable of working independently and within a group setting
- Demonstrated proficiency in Microsoft Office programs
- Previous experience within a HR shared services environment beneficial
- Prior PeopleSoft exposure preferred
- Project management experience valuable
- Multi-lingual beneficial
Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers Minorities/Females/Protected Veterans/Disabled.
Turner Broadcasting System, Inc. and its subsidiaries are E-Verify users.