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House Manager
The Arsht Center
Miami, FL
Uh oh, this posting was removed on 11/10/2014 6:06:00 AM PST
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Reporting to the Theater Manager, this position will provide supervision for the front of house management of all performance venues. The House Manager works closely with box office, volunteer services, production, operations, development, security and marketing personnel to ensure that houses open and programs start on time while maintaining patron satisfaction, comfort and safety.
Responsibilities include, but are not limited to:
• Schedule and train ushering staff in customer service procedures, evacuation, medical and life safety issues as they relate to patrons.
• Prepare and communicate pre-performance informational meeting with staff and volunteers
• Maintain applicable attendance records, verifying nightly ticket stub count.
• Prepare nightly performance reports of event specifics; coordinate/interface with Center's security personnel on the proper and timely reporting of incidents involving patrons.
• Oversee the set-up and storage of drop boxes and gift kiosks
• Work closely with box office personnel to troubleshoot all ticket problems and consumer complaints.
• Assist in all accessibility services.
• Coordinate program distribution and insert schedules.
• Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities.
• Coordinate with Production to ensure that houses open on time, programs start on time, late seating is on schedule and intermissions stay within requested time.
• Coordinate with the Marketing department the attendance of photographers and representatives of the media.
• Enforce house rules.
• Confirm that the buildings are clear and ready for lock down.
• Work with security to ensure maximum patron safety.
• Assist with special projects as needed.
Qualifications:
• A minimum of 3 years of experience as a house manager in a theater or performance venue.
• Exemplary customer service skills combined with persistence and patience in working with various groups of people.
• Knowledge of theatrical operations.
• Demonstrated ability to act as a diplomatic leader and motivate others.
• Ability to remain level headed, resolve multiple challenges and requests in an extremely fast-paced, demanding environment.
• Able to work a non-traditional work schedule.
• Computer literacy and knowledge of databases.
• The ability to communicate in Spanish is highly desirable.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Theater/Live Events Category
Search for House Manager jobs in Miami-FL
Reporting to the Theater Manager, this position will provide supervision for the front of house management of all performance venues. The House Manager works closely with box office, volunteer services, production, operations, development, security and marketing personnel to ensure that houses open and programs start on time while maintaining patron satisfaction, comfort and safety.
Responsibilities include, but are not limited to:
• Schedule and train ushering staff in customer service procedures, evacuation, medical and life safety issues as they relate to patrons.
• Prepare and communicate pre-performance informational meeting with staff and volunteers
• Maintain applicable attendance records, verifying nightly ticket stub count.
• Prepare nightly performance reports of event specifics; coordinate/interface with Center's security personnel on the proper and timely reporting of incidents involving patrons.
• Oversee the set-up and storage of drop boxes and gift kiosks
• Work closely with box office personnel to troubleshoot all ticket problems and consumer complaints.
• Assist in all accessibility services.
• Coordinate program distribution and insert schedules.
• Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities.
• Coordinate with Production to ensure that houses open on time, programs start on time, late seating is on schedule and intermissions stay within requested time.
• Coordinate with the Marketing department the attendance of photographers and representatives of the media.
• Enforce house rules.
• Confirm that the buildings are clear and ready for lock down.
• Work with security to ensure maximum patron safety.
• Assist with special projects as needed.
Qualifications:
• A minimum of 3 years of experience as a house manager in a theater or performance venue.
• Exemplary customer service skills combined with persistence and patience in working with various groups of people.
• Knowledge of theatrical operations.
• Demonstrated ability to act as a diplomatic leader and motivate others.
• Ability to remain level headed, resolve multiple challenges and requests in an extremely fast-paced, demanding environment.
• Able to work a non-traditional work schedule.
• Computer literacy and knowledge of databases.
• The ability to communicate in Spanish is highly desirable.
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