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Coordinator, Rights Management
The Orchard
New York, NY
Uh oh, this posting was removed on 8/31/2015 9:07:00 AM PST
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This position reports to Lead, Rights Management
About You:
As a Coordinator in the Content Management Team, you are vital in leading & scaling our fast growing Video Services business; executing on a value proposition that drives client satisfaction, engagement and revenue! You'll work closely with YouTube Content leadership to ensure that our clients' content is viewed by as many people as possible, earning revenue from viewed ads, and quickly resolve rights issues pertaining to client content.
You're positive; an Orchard evangelist in and outside of the company because after all, this is exciting stuff! You're eager to learn and apply the knowledge you've gained from your past experiences to the complex and evolving world of rights and YouTube! You're impeccably accurate and detailed, while able to manage multiple deadlines and prioritize appropriately. You're a fearless problem solver that proactively pinpoints and reports on issues that arise pertaining to your daily tasks, and you would love to become familiar with YouTube's CMS. You're an excellent communicator who provides a high level of service both internally and externally, and you're great at following processes, procedures, and deadlines.
Responsibilities include, but are not limited to:
- Research and resolve rights-related issues, such as YouTube conflicts, 3rd party claims, and user disputes
- Provide an extraordinary level of support internally, and for clients, rights-holders and partners (e.g. YouTube) to ensure that content-related issues get resolved immediately (e.g. responding to inbound email requests)
- Review, update and audit content maintained in YouTube's CMS with a high level of detail, speed, and accuracy, all based on strict deadlines
- Execute quality assurance, auditing and process improvement initiatives
- Basic comfort level and understanding of YouTube's CMS, and the delivery and management processes that go along with it (e.g. Content ID system, weekly fingerprint/delivery cycle, ingestion queue)
- Provide clear and concise comments/notes in various internal tools
- Consistently meet and/or exceed performance objectives and deadlines
- Work closely with the Lead and Manager of the Content Management Team, communicating issues and roadblocks pertaining to team projects and procedures
- Perform additional duties and responsibilities as assigned
Qualifications:
- Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously
- Outstanding written and verbal communication skills
- Well-organized and attentive to detail
- Impeccable follow-up and follow-through capabilities
- Consistently punctual and able to adhere to a set schedule
- Proficiency in Microsoft, Google, and Apple applications
- 1-2 years of work experience in data entry/e-commerce/customer service/legal field
- College degree preferred
Bonus Points:
- Experience working in a CMS such as YouTube or VEVO, or working in the music industry
- Passion for, knowledge of, and appreciation for music!
*The Orchard is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Assistant and Entry Level Category
Browse the Legal and Business Affairs Category
Search for Coordinator, Rights Management jobs in New York-NY
This position reports to Lead, Rights Management
About You:
As a Coordinator in the Content Management Team, you are vital in leading & scaling our fast growing Video Services business; executing on a value proposition that drives client satisfaction, engagement and revenue! You'll work closely with YouTube Content leadership to ensure that our clients' content is viewed by as many people as possible, earning revenue from viewed ads, and quickly resolve rights issues pertaining to client content.
You're positive; an Orchard evangelist in and outside of the company because after all, this is exciting stuff! You're eager to learn and apply the knowledge you've gained from your past experiences to the complex and evolving world of rights and YouTube! You're impeccably accurate and detailed, while able to manage multiple deadlines and prioritize appropriately. You're a fearless problem solver that proactively pinpoints and reports on issues that arise pertaining to your daily tasks, and you would love to become familiar with YouTube's CMS. You're an excellent communicator who provides a high level of service both internally and externally, and you're great at following processes, procedures, and deadlines.
Responsibilities include, but are not limited to:
- Research and resolve rights-related issues, such as YouTube conflicts, 3rd party claims, and user disputes
- Provide an extraordinary level of support internally, and for clients, rights-holders and partners (e.g. YouTube) to ensure that content-related issues get resolved immediately (e.g. responding to inbound email requests)
- Review, update and audit content maintained in YouTube's CMS with a high level of detail, speed, and accuracy, all based on strict deadlines
- Execute quality assurance, auditing and process improvement initiatives
- Basic comfort level and understanding of YouTube's CMS, and the delivery and management processes that go along with it (e.g. Content ID system, weekly fingerprint/delivery cycle, ingestion queue)
- Provide clear and concise comments/notes in various internal tools
- Consistently meet and/or exceed performance objectives and deadlines
- Work closely with the Lead and Manager of the Content Management Team, communicating issues and roadblocks pertaining to team projects and procedures
- Perform additional duties and responsibilities as assigned
Qualifications:
- Comfort in a fast-paced, team-oriented environment, and able to manage multiple deadlines simultaneously
- Outstanding written and verbal communication skills
- Well-organized and attentive to detail
- Impeccable follow-up and follow-through capabilities
- Consistently punctual and able to adhere to a set schedule
- Proficiency in Microsoft, Google, and Apple applications
- 1-2 years of work experience in data entry/e-commerce/customer service/legal field
- College degree preferred
Bonus Points:
- Experience working in a CMS such as YouTube or VEVO, or working in the music industry
- Passion for, knowledge of, and appreciation for music!
*The Orchard is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer
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