Manager, Client Services
The Branded Entertainment Network
New York, NYThis was removed by the employer on 10/12/2016 12:19:00 PM PST
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Full Time Job
Primary Function
To provide an excellent standard of client service as assigned by senior account management, through direct contact with clients, problem-solving and project ownership
Essential Job Function
• Day-to-day contact with clients regarding strategy and overall business
• Inclusion of senior management with respect to client strategy
• Build client relations and identify opportunities to expand agency services
• Provide strategic counsel and recommendations to client
• Oversee all client program elements via appropriate execution teams including product placement in coordination with Production Department, talent engagement with Talent team, Event and PR execution with PR team.
• Assist senior account management team, showing high standards of client care at all times by providing helpful and friendly service.
• Oversight of client inventory and products, e.g., ensuring that warehouse inventory is maintained at proper levels, on-going ordering of perishable stock, maintenance and regular distribution of inventory control reports, etc.
• Coordinate with production team in propping needs.
• Responsible for reporting to clients.
• To carry out administrative tasks as delegated. Such tasks may include:
• Mid-level correspondence and communication with clients, subject to review by senior account management
• Ongoing input and management of client data in FileMaker Pro database
• Meeting attendance and participation, including taking notes, and record keeping
• Photocopying and binding of presentation materials
• Research – Internet, phone surveys, etc.
• To observe health & safety procedures. You have a responsibility to work safely at all times and to report any potential hazards, faults or problems to management.
• To attend work punctually and looking clean and neat.
• To attend and complete compulsory training as required.
• To carry out other duties which naturally fall within the reasonable expectations of the post.
• Manage a staff as necessary.
Skills, Education and Experience
• 5 - 7 years of experience in agency account management.
• Experience in either a media buying agency or internal media team preferred, as understanding of the media buying process and media landscape is essential to this position.
• Knowledge of and relationships with entertainment industry preferred.
• Strong customer service focus with an awareness of your impact on the client experience
• Willingness take a “hands-on” approach with respect to client materials and product
• Flexible, committed and punctual
• Able to stay calm and friendly under pressure in a busy environment.
• Strong problem-solving ability
• Ability to lead and motivate a team
• Ability to prepare and present written and oral presentations, communicate effectively and tactfully with clients, licensees, management, and all levels of co-workers.
• Excellent negotiation, time management and prioritization skills.
• Ability to pay close attention to detail and understand written and oral instructions.
• Bachelor’s degree in Marketing, PR, Communications, or related field strongly preferred
• Proficiency with Mac and MS Office required and FileMaker Pro knowledge preferred.
• Travel is necessary and required.