Field Operations Representatives
StubHub
New York, NYThis was removed by the employer on 6/11/2016 1:01:00 PM PST
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Part Time Job
Field Operations Representatives, NYC-StubHub
Who we are:
StubHub, the world's largest ticket marketplace, enables fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovative tools and services. The company's unique online marketplace, dedicated solely to tickets, provides fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtectGuarantee.
StubHub operates Last Minute Services locations in the US and UK, including New York City, Chicago, Los Angeles, Dallas, Houston, and London. Our new Flagship New York City office is slated to open in October 2016.
**Who we're looking for:
StubHub is currently seeking fun, energetic and all around amazing people to join our Field Operations team as Customer Experience Representatives or Fulfillment Representatives. These team members will provide exceptional customer service to both buyers and sellers at our Midtown and Bronx locations.
Ideal candidates for the Customer Experience Representative have the ability to shine in a high profile customer facing role. They are excellent conversationalists, friendly, outgoing, highly self-motivated and confident. A background in performance is a plus as Customer Service Representatives will be ''on stage'' every day. This role is best suited for individuals who genuinely have a passion for helping people and knowledge of NYC, sports and entertainment is a plus.
Ideal candidates for the Fulfillment Representative role are innovative, focused, enjoy working with numbers and are highly detail-oriented problem solvers. They are quick learners, technically savvy and thrive off working calmly in a high pressure environment.
Since Field Operations team members help connect customers with inspiring event experiences, so night, weekend, and holiday availability is a must and customer service experience is preferred. This is an entry-level, contract position that will average 20-40 hours per week. Salary is $18/hr.
What you'll do:
Being a Customer Experience Representative will involve the distribution of ticket orders placed for events throughout the New York City area. In this role, you will:
-Provide friendly, efficient, high-quality service to customers
-Hand out ticket orders to buyers in an energetic and friendly manner
-Assist customers with buying and selling tickets
-Interact with customers
Being a Fulfillment Representative will involve the fulfillment of ticket orders placed for events throughout the New York City area. In this role, you will:
-Run queries to track sales and fulfill ticket orders
-Maintain contact with local sellers to ensure prompt and accurate ticket delivery
-Assist with listing verification approvals and UPS order ship outs
-Troubleshoot various issues, foresee and solve potential fulfillment problems and communicate solutions to both our team and our customers
-Provide high-quality customer service to customers by phone and email
In both roles expect to:
-Work in a fast-paced, high profile environment
-Maintain the highest standard of professionalism and properly represent the StubHub brand
-Adhere to StubHub's dress code and attendance guidelines
How to apply:
Please email us your resume AND a compelling cover letter and clearly expressing which role you are interested in and why you would be a great fit for it. Resumes submitted without a cover letter will not be considered. Please place 'NYC Field Operations' in the subject line. Thanks!
Salary: $18.00 /hour