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Spring Intern - Customer Success
Stensul
New York, NY
Uh oh, this posting was removed on 3/6/2017 9:06:00 AM PST
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Looking for an internship that doesn't suck, and where you are directly responsible for getting important things done?Let's talk.
With our near decade of experience building these industry leading platforms, we launched stensul, a hosted platform to help large (Fortune 1000) brands, companies, and organizations create marketing emails quickly and painlessly. Nearly every decent size company has a hugely inefficient and expensive (in man-hours and dollars) process to make emails. Everyone hates it. stensul is the solution.
stensul is seeking a Customer Success Intern for the Spring 2017 semester!
Customer Success (CS) intern responsibilities and activities are as follows:
- Support (~40%): Support case management (opens tickets, works with CSM on priority, provides customer updates and confirms resolution)
- Account Management (~25%): Assists CSM in QBR preparations, sits in monthly check in to take notes and action followup items, Salesforce admin including ensuring opportunities are open at contract close for next year.
- Professional Services (~25%): Helps prep kick-off, reviews kickoff package for completion and communicates to capture any missing info, shadows discovery calls, assists with spec doc (if able), shadows review calls to take notes and action items, custom material prep (ex: training packages)
- Other (~10%): Intern bootcamp, assisting or shadowing other areas of the business, etc.
Skills Required:
MUST be a self-starter who combines a high level of creativity/initiative with strong organizational skills
Experience with Microsoft Word, Excel, and advanced internet skills
Should have interest or experience in online marketing
Effective problem solver who can work with minimal supervision
Strong written and oral communication skills
Ability to work in a team environment, handle multiple tasks, and complete tasks quickly and effectively
Experience with HTML is a plus
It's a plus if you have your own laptop you can use (Mac or PC)
Ability to work from the NYC office
Interest and/or experience in startups is a huge plus
Other Info:
This internship will start in mid January.
This is an unpaid internship; however, college credit is ok. Monthly MTA Metrocards will be given too!
If you are awesome, there is a very good chance this can lead to a part time or full time job
We do a lot of fun things as a company (bowling, escape rooms, laser tag, etc) we hope you'll join.
We are looking for people who can commit to at least 12 hours per week minimum
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Internships Category
Search for Spring Intern - Customer Success jobs in New York-NY
Looking for an internship that doesn't suck, and where you are directly responsible for getting important things done?Let's talk.
With our near decade of experience building these industry leading platforms, we launched stensul, a hosted platform to help large (Fortune 1000) brands, companies, and organizations create marketing emails quickly and painlessly. Nearly every decent size company has a hugely inefficient and expensive (in man-hours and dollars) process to make emails. Everyone hates it. stensul is the solution.
stensul is seeking a Customer Success Intern for the Spring 2017 semester!
Customer Success (CS) intern responsibilities and activities are as follows:
- Support (~40%): Support case management (opens tickets, works with CSM on priority, provides customer updates and confirms resolution)
- Account Management (~25%): Assists CSM in QBR preparations, sits in monthly check in to take notes and action followup items, Salesforce admin including ensuring opportunities are open at contract close for next year.
- Professional Services (~25%): Helps prep kick-off, reviews kickoff package for completion and communicates to capture any missing info, shadows discovery calls, assists with spec doc (if able), shadows review calls to take notes and action items, custom material prep (ex: training packages)
- Other (~10%): Intern bootcamp, assisting or shadowing other areas of the business, etc.
Skills Required:
MUST be a self-starter who combines a high level of creativity/initiative with strong organizational skills
Experience with Microsoft Word, Excel, and advanced internet skills
Should have interest or experience in online marketing
Effective problem solver who can work with minimal supervision
Strong written and oral communication skills
Ability to work in a team environment, handle multiple tasks, and complete tasks quickly and effectively
Experience with HTML is a plus
It's a plus if you have your own laptop you can use (Mac or PC)
Ability to work from the NYC office
Interest and/or experience in startups is a huge plus
Other Info:
This internship will start in mid January.
This is an unpaid internship; however, college credit is ok. Monthly MTA Metrocards will be given too!
If you are awesome, there is a very good chance this can lead to a part time or full time job
We do a lot of fun things as a company (bowling, escape rooms, laser tag, etc) we hope you'll join.
We are looking for people who can commit to at least 12 hours per week minimum
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