Analyst, Retail Operations, Home Entertainment

This is a Full Time Job

This position is responsible for supplying account management and analysis for SPHE’s Retail Operations VMI (Vendor Managed Inventory & Merchandising) accounts. The results of such analysis will lead to increased revenue, decreased costs, increased customer service, and increase optimization to the supply chain. The Analyst will monitor forecast accuracy, reduce returns, and analyze the effects of plan-o-gram capacity changes as suggested by the retailer and/or internal SPHE departments. The Analyst will conduct order policy analysis to determine the optimum order cycle for their account(s). The Analyst will work with 3rd Party Merchandisers in the execution of product placement at the store level. The Analyst will participate in training and development initiatives in order to leverage their knowledge and skills. The Analyst will prepare and present compelling presentations as needed for internal and retailer meetings.

RESPONSIBILITIES:

Generate replenishment orders and drive the operational Key Performance Indicators (KPI’s) of assigned vendor managed accounts in the replenishment system.
Develop, monitor, and revise replenishment plans by item/store for New Releases and Catalog.
Review and suggest forecasting model changes for Home Entertainment product (i.e. DVD and BD).
Implement and execute account product change-outs.
Improve operational efficiencies by managing returns and monitoring KPI’s for assigned account(s).
Monitor and identify account trends based on promotional activity, title/fixture performance, and seasonality.
Responsible for analysis of reports as they relate to their respective account(s); analyze vendor inventory reports and POS to maintain the required WOS, in stock% and turns.
Develop an in-depth understanding of the account’s sales characteristics and document as part of customer profile.
Maintain all store traits (fixture/space allocation) and store volume clusters based on historical POS Data.
Track delivery of product to store based on order quantity generated and delivery date.
Work with 3rd Party in communication of information to manage store-level execution, maintaining cost per unit (CPU) KPIs for each assigned account.
Validate data integrity and ensure consistency in data flow from multi-systems.
Prepare summaries for sales management, operations, and account presentations as necessary.

Accountability & Impact of Errors

Participates in team meetings.
Constructs and presents informative, well-organized presentations.
Understands how to communicate difficult/sensitive information tactfully.
Clear written and verbal skills.
Interact and build rapport with third party merchandising vendors.
Strong follow-up and issue resolution with internal teams and external vendors.
Acknowledges and appreciates each team member's contributions.
Exemplifies positive attitude in challenging scenarios.

Original Thinking & Problems Solving

Understands the business issues and data challenges of the organization and industry.
Utilizes resources in accordance with Retail Operations Service Level Agreements (SLA) & Standard Operating Procedures (SOP)
Identifies issues/problems and provides detailed analysis and solutions.
Reviews requirements, specifications, business processes and recommendations related to proposed solution and executes.

Organizational Scope & Complexity

Completes and manages multiple projects within deadlines and schedules.
Applies Retail Operations standards and initiatives.
Consistently delivers high-quality services to internal and external customers.
Generates enthusiasm among team members.
Proactively seeks opportunities to serve in leadership roles.
Seeks and participates in development opportunities above and beyond required department training.
Collaborates with other analysts through both formal and informal training programs.

Business /Functional Expertise

Possesses understanding in all areas of Retail Operations applications and system design.
Understands how Retail Operations systems interface with each other.
Participates in testing efforts.
Ensures issues are identified, tracked, reported and resolved in a timely manner.
Strong working knowledge of MS Office applications (Excel, Outlook, PowerPoint).
Continually seeks opportunities to increase customer satisfaction and expands SPHE relationships.

Knowledge of:

Key Retail accounts operations and business requirements
Retail Operations systems and processes (eVMI, ESPF, i2, JDE/One World, Business Objects)
Business Software (Excel, Word, PowerPoint, Access, Visio)
Supply Chain
VMI & Merchandising Business Metrics
VMI & Merchandising Best Practices (Order timeliness, SLA’s, Optimization)
Inventory Management
Forecasting

REQUIREMENTS:

Bachelor's degree in Business, Economics, Finance, Statistics or Supply Chain
1-2+ years of Entertainment of CPG experience a plus (inclusive of Internship experience