Project Manager - Operations
SDI Media
Los Angeles, CAThis was removed by the employer on 3/1/2017 9:44:00 AM PST
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Full Time Job
Do you love movies and entertainment? Would you like an opportunity to work with others who also have a passion for entertainment? Are you seeking an opportunity where you can channel your enthusiasm, initiative and grow at the same time? If so, we would love to hear from you!
Job Overview
We are consistently growing and are seeking an Account Representative for our Client Services Department. There is enormous business potential for the right individual looking for professional growth. The Account Representative is an entry-level (or higher, depending on experience) position juggling client projects. This is not a sales or post-production role. Rather, the Account Representative is someone who enjoys is on the front lines of our projects and is a liaison between customers and various production departments
The Account Representative focuses on processing new orders, work in progress, and billing; and ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of projects.
Principle Duties & Responsibilities
• Manages activities for new and ongoing projects with multiple production departments, technical teams, management, and clients to ensure that delivery requirements and objectives are accomplished
• Coordinates project tasks with production, ensuring tasks are completed, identifying and addressing any needed changes, while keeping the client informed of delivery timeline
• Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks
• Escalates client requests and complaints when necessary ensuring client is happy with end result
• Sends and receives a large volume of emails on a daily basis to/from clients, production and other internal departments
• Gathers information and consults on invoice and billing process as requested by Finance
• Adheres to company policies and procedures
• Must work overtime and weekends when needed
• Perform other duties as assigned
Must be able to demonstrate:
• A strong background and understanding of customer service
• The ability to effectively manage client expectations
• Excellent verbal and written communication skills, including the ability to effectively communicate needs and requirements between numerous parties, and relay information responsively back to client
• The ability to work within deadlines, ensuring timely, cost-effective delivery and client satisfaction
• Competency in the execution of large, dynamic, complex tasks
Qualifications and Experience
• Interest in the entertainment industry
• Administrative experience managing multiple tasks and processes and keeping stakeholders informed