SDI MediaLos Angeles, CA
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Full Time Job
SDI Media is consistently growing and is seeking an Account Representative for our Client Services Department. There is enormous business potential for the right individual looking for professional growth. The Account Representative is an entry-level (or higher, depending on experience) position juggling client projects. This is not a sales or post-production role. Rather, the Account Representative is a liaison between external customers and internal entities including various production departments and finance.
The Account Representative focuses on processing new orders, work in progress, and billing; and ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of projects.
Principle Duties & Responsibilities
•Manages activities for new and ongoing projects with multiple production departments, technical teams, management, and clients to ensure that delivery requirements and objectives are accomplished
•Coordinates the entire localization process from creation to delivery of subtitles, closed captions, dubbed audio, and media assets.
•Coordinates project tasks with production, ensuring tasks are completed, identifying and addressing any needed changes, while keeping the client informed of delivery timeline
•Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks
•Enters orders into our production databases according to client orders and production schedules
•Proactively identifies potential issues with projects in progress and finds creative solutions to meet or exceed client expectations
•Tracks project statuses to ensure any issues or changes in schedule are provided to the client in a timely manner.
•Escalates client requests and complaints when necessary ensuring client is happy with end result
•Sends and receives a large volume of emails on a daily basis to/from clients, production and other internal departments
•Gathers information and consults on invoice and billing process as requested by Finance
•Adheres to company policies and procedures
•Must work overtime and weekends when needed
•Perform other duties as assigned
Must be able to demonstrate:
•A strong background and understanding of customer service
•The ability to effectively manage client expectations
•Excellent verbal and written communication skills, including the ability to effectively communicate needs and requirements between numerous parties, and relay information responsively back to client
•The ability to work within deadlines, ensuring timely, cost-effective delivery and client satisfaction
•The ability to take ownership of projects and work independently with a solutions-oriented mind set.
•Competency in the execution of large, dynamic, complex tasks
Qualifications and Experience
•A four-year business or communications degree
•Previous translation industry experience preferred, but not required
•Interest in the entertainment industry and/or project management
•Administrative experience managing multiple tasks and processes and keeping stakeholders informed