Account Representative
SDI Media
Culver City, CAThis was removed by the employer on 5/20/2016 11:20:00 AM PST
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Full Time Job
The Account Representative communicates on a daily basis with the clients, Production department, and technical team regarding new orders, work(s) in progress, and billing; and ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of client project.
The Account Representative is an entry level (or higher, depending on experience) role. This is not a sales role or a production based role. Rather, the Account Representative is on the front lines of communication with our clients acting as a liaison between our clients and our technical team. Customer service, Client service and /or Media industry experience is a plus not a requirement.
Principle Duties & Responsibilities
•Works to promote positive relations with client during daily interaction and communication with client.
•Must build strong working relationships within department, company and with clients.
•Effectively communicates and coordinates activities for new and ongoing projects with Production department, technical team, management, and clients to ensure that delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client.
•Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
•Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks.
•Manages client order specs, production data, and required elements.
•Actively participates in customer-service initiatives including meeting and entertaining clients on a regular basis.
•Gathers information for Finance department; consults on invoice and billing process as requested by Finance.
•Adheres to company policies and procedures.
•Must work overtime and weekends when needed.
•Perform other duties as assigned.
Must be able to demonstrate:
•A strong background and understanding of customer service and a client-service focus.
•The ability to effectively manage client expectations.
•Excellent verbal and written communication skills, including the ability to effectively communicate needs and requirements between numerous parties, and relay information responsively back to client.
•The ability to work within deadlines, ensuring timely, cost-effective delivery and client satisfaction.
•Competency in the execution of large, dynamic, complex tasks.
Qualifications and Experience
•A four-year business and/or communications degree desired or 2-3 years of customer service related work experience.
•Interest in the entertainment industry and/or post-production.
•Administrative experience managing multiple forms, projects, orders and communications internally and externally.