Information Management Coordinator
SAG-AFTRA
Los Angeles, CAThis was removed by the employer on 2/27/2017 9:19:00 PM PST
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Full Time Job
ESSENTIAL DUTIES & RESPONSIBILITIES:
(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
• Communicates with performers via phone, email and letter
• Responsible for all daily deposits including:
• Trust routing
• Re-route to trust
• Payroll claims deposited to trust
• Updates Resmaster report(s)
• Reviews checks to determine status of returned checks:
• Re-routes to trust or re-mail
• Re-mail returned checks
• Organizes all returned residual payments and groups them by month
• Re-routes checks to the trust account for the Estates department
• Receives incoming calls relating to stop payment of checks
• Explains the stop payment procedure to performers
• Maintains a log of checks returned to studio or payroll house for re-issue
• Follows up with studios and payroll houses on the progress of checks returned for re-issue
• Maintains files of performers' authorizations for the stop payment and re-issue of checks
• Acts as a floater working on projects and/or filling in as assigned
• Performs other duties as assigned
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
• Demonstrate effective skills in the use of PC applications
• Ability to operate standard office equipment
• Knowledge and ability to create standard professional correspondence
• Ability to work independently as well as part of part of a team
• Must have strong customer service skills and excellent telephone manner
• Ability to communicate effectively in English, both orally and in writing
• Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds, both internally and externally
• Detail oriented
• Ability to work well under pressure
• Able to organize, prioritize and coordinate multiple tasks under daily deadlines
• Capable of taking direction from more than one supervisor
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members
• Hold yourself and others accountable for a high level of performance and integrity
• Must be able to work in a challenging environment where constructive feedback from others is encouraged
• Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA's sole discretion
• Must be available and willing to work extended hours per day or per week, including weekends as SAG-AFTRA determines is necessary to meet its business needs
• Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs
MINIMUM QUALIFICATIONS:
Education and/or Experience:
• High school diploma, secretarial training and/or an equivalent combination of education and experience
• Previous support experience required
• Microsoft Office experience highly preferred
• College degree or courses a plus
• Bilingual English/Spanish a plus
• Knowledge of Oracle a plus
Certificates, licenses, and/or registrations:
• N/A
TESTING REQUIREMENTS:
• Basic skills: spelling, math, grammar and filing – passing score: 76%
• Microsoft Word and Excel tests (basic and intermediate) – passing score: 76%
• Typing test 35 WPM