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Client Services Coordinator
Prime Focus Technologies, Inc
Culver City, CA
Uh oh, this posting was removed on 7/6/2015 9:06:00 AM PST
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Client Services Coordinator
Role & Responsibilities:
• Help to support our customers by assisting with troubleshooting, training and implementations using our powerful and exciting platform. Your mastery in areas of online streaming media, video codecs and transcoding will come in handy every day across Windows, Mac and mobile app platforms.
• Responsible for phone, email and in-person troubleshooting, customer support, and technical administration of users and accounts. Contribute to technical documentation, test plans, and training materials related to customer support. A role in our services organization requires quick thinking, fast learning and the ability to embrace and adapt to changing situations without pause.
• Work alongside and interact with all facets of the Company, those in your department as well as with members of the software development, sales, and product management teams to ensure that the client feedback and needs you assess are properly communicated across the organization.
• Answer large volumes of calls and email requests, providing the first level (tier 1) of tech support for customer and vendor issues over the phone.
• Administration of an online media management and streaming application.
• Other tasks and projects related to supporting the Client Services Department.
• Afterhours/Weekend Support.
• Great communication skills - must be personable and good on the telephone.
• Comfortable and have the ability to provide technical support on Windows XP, Mac OS and iOS Mobile. Our clients use both
operating systems as well as mobile apps and need to be supported on all equally.
• ABOVE AVERAGE computer skills, you can learn new applications very easily.
• Ability to develop and manage client relationships.
• Ability to work in a very fast-paced environment.
If you're up to the challenge, send us a copy of your resume with your salary requirements along with a half page write-up of your most significant accomplishments. We believe your accomplishments are much more important than your resume. We will read the half-page write-up first so please keep this in mind when submitting.
About Prime Focus Technologies (PFT)
Prime Focus Technologies (PFT) is the technology subsidiary of Prime Focus, the global leader in media and entertainment industry services. PFT brings together a unique blend of Media and IT skills backed by a deep understanding of the global media and entertainment industry.
CLEAR™, our award-winning Hybrid Cloud technology-enabled Media ERP platform and cloud media services help broadcasters, studios, brands, sports and digital businesses drive creative enablement, enhance ecosystem efficiencies & sustainability, reduce cost and realize new monetization opportunities.
PFT works with major content owners like Bloomberg, Disney, Warner Bros., 21st Century Fox-owned STAR TV, ZEE TV, Warner Bros. Television Studios, CBS Television Studios, 20th Century Fox Television Studios, Relativity Media, Legendary Pictures, Starz Media, Lionsgate, EROS International, SONY Music, Viacom 18, SONY MSM, Fox Television Studios, Showtime, BCCI (Board of Control for Cricket in India), IPL (Indian Premiere League), Hindustan Unilever Limited, The Associated Press, A&E TV Network and Schawk!
Prime Focus' worldwide network of studios and WorldSourcing® model supported by a Global Digital Pipeline allows PFT to offer customers transformational solutions that help them virtualize business processes around content and manage the business of content better.
In April 2014, PFT acquired DAX, the creators of the Primetime Emmy® Award winning Digital Dailies®
Prime Focus is listed on the NSE and BSE in India.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Assistant and Entry Level Category
Search for Client Services Coordinator jobs in Culver City-CA
Client Services Coordinator
Role & Responsibilities:
• Help to support our customers by assisting with troubleshooting, training and implementations using our powerful and exciting platform. Your mastery in areas of online streaming media, video codecs and transcoding will come in handy every day across Windows, Mac and mobile app platforms.
• Responsible for phone, email and in-person troubleshooting, customer support, and technical administration of users and accounts. Contribute to technical documentation, test plans, and training materials related to customer support. A role in our services organization requires quick thinking, fast learning and the ability to embrace and adapt to changing situations without pause.
• Work alongside and interact with all facets of the Company, those in your department as well as with members of the software development, sales, and product management teams to ensure that the client feedback and needs you assess are properly communicated across the organization.
• Answer large volumes of calls and email requests, providing the first level (tier 1) of tech support for customer and vendor issues over the phone.
• Administration of an online media management and streaming application.
• Other tasks and projects related to supporting the Client Services Department.
• Afterhours/Weekend Support.
• Great communication skills - must be personable and good on the telephone.
• Comfortable and have the ability to provide technical support on Windows XP, Mac OS and iOS Mobile. Our clients use both
operating systems as well as mobile apps and need to be supported on all equally.
• ABOVE AVERAGE computer skills, you can learn new applications very easily.
• Ability to develop and manage client relationships.
• Ability to work in a very fast-paced environment.
If you're up to the challenge, send us a copy of your resume with your salary requirements along with a half page write-up of your most significant accomplishments. We believe your accomplishments are much more important than your resume. We will read the half-page write-up first so please keep this in mind when submitting.
About Prime Focus Technologies (PFT)
Prime Focus Technologies (PFT) is the technology subsidiary of Prime Focus, the global leader in media and entertainment industry services. PFT brings together a unique blend of Media and IT skills backed by a deep understanding of the global media and entertainment industry.
CLEAR™, our award-winning Hybrid Cloud technology-enabled Media ERP platform and cloud media services help broadcasters, studios, brands, sports and digital businesses drive creative enablement, enhance ecosystem efficiencies & sustainability, reduce cost and realize new monetization opportunities.
PFT works with major content owners like Bloomberg, Disney, Warner Bros., 21st Century Fox-owned STAR TV, ZEE TV, Warner Bros. Television Studios, CBS Television Studios, 20th Century Fox Television Studios, Relativity Media, Legendary Pictures, Starz Media, Lionsgate, EROS International, SONY Music, Viacom 18, SONY MSM, Fox Television Studios, Showtime, BCCI (Board of Control for Cricket in India), IPL (Indian Premiere League), Hindustan Unilever Limited, The Associated Press, A&E TV Network and Schawk!
Prime Focus' worldwide network of studios and WorldSourcing® model supported by a Global Digital Pipeline allows PFT to offer customers transformational solutions that help them virtualize business processes around content and manage the business of content better.
In April 2014, PFT acquired DAX, the creators of the Primetime Emmy® Award winning Digital Dailies®
Prime Focus is listed on the NSE and BSE in India.
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