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Box Office Coordinator
Opera in the Heights
Houston, TX
Uh oh, this posting was removed on 12/5/2016 9:06:00 AM PST
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Job Title: Box Office Coordinator
Location: Lambert Hall and other venues as required.
Shift: Part-Time. Must be available 10:00am-2:00pm Monday-Friday as well as some nights and weekends.
SUMMARY: The Box Office Coordinator Position is a part-time hourly position.
This position reports directly to the Manager of Operations and Patron Services and assists in the supervision of one Box Office Intern, as assigned. This position will be scheduled up to 20 hours per week, although due to the nature of the industry, may require more than is scheduled during performance weeks (8 weeks a year). The Box Office Coordinator will lead ticketing operations for all performances. The Box Office Coordinator should be computer literate and posses exceptional customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• In collaboration with the Manager of Operations and Patron Services, originates and administers systems and policies for ticketing and all Box Office procedures
• Monitors and works to control factors that affect the comfort of theater patrons (temperature, keeping trafficked areas clear, etc.)
• Encourages and maintains good public relations for the theater with its patrons, donors, area partners and businesses, as well as the general public
• Answers phones, processes ticket orders, greets patrons, and all other duties as assigned
• Maintains Guest Service as per company standards by ensuring that each patron and donor receives outstanding customer service
• Provides feedback to Manager of Operations and Patron Services concerning Box Office operations to ensure customers' orders are efficiently and courteously processed
• Helps to maintain inventory of Box Office supplies and soft goods in balance with scheduled events and anticipated crowds
• Consults with all departments (Oh! Guild, Production Team, Executive Staff) as it relates to the quality of client and guest experience
• Box Office Coordinator will be thoroughly competent on Patron Manager ticketing system, and will provide training to others on operation of this system
• Assists in general office and facility management duties as needed
• Maintains optimum standards of sanitation and safety in accordance to local, regional, and state health regulations regarding the safe and proper handling of food and beverage
• Maintains accuracy, honesty, and accountability in all accounting and cash handling procedures for the Box Office and all other cash handling operations
• Acts as Will Call staff for ALL events. Opens, closes, and manages Will Call for every performance
• Learns and retains knowledge of the Opera in the Heights and Lambert Hall's history and functionality to properly answer questions for the general public
• Adheres to all company policies, procedures, and practices
• Checks public areas, and addresses any appearance and/or safety problems prior to opening, including all outside areas, and secures the theater in the absence of the Manager of Operations and Patron Services
• Communicates guest and client requests to management
• Presents him/herself in a professional manner to guests, clients and other personnel at all times including, attire, attitude, punctuality, and work ethic
• In the absence of the Manager of Operations and Patron Services, must be able to handle complaints quickly, confidently, effectively, and appropriately
• Updates seating charts for each applicable event regularly
• Prints and fills out all documents concerning Box Office operations
• Handles all ticketing disputes on the night of show effectively whether individually or with the assistance of the Manager of Operations and Patron Services
• Any other duties as assigned
QUALIFICATION REQUIREMENTS:
• Able to function independently in a multi-task environment, as well as part of a team
• Excellent computer skills - Highly proficient with MS Office products MS Word, Excel, PowerPoint
• Skilled at building and nurturing client and business relationships
• Strong interpersonal skills; effective at conflict management
• Excellent communication skills, both written and oral. Ability to communicate well with patrons, donors, co-workers, and management
• Experience with/or a passion for arts organizations; understanding of not-for-profits
• The ability to produce under pressure, react quickly to requests and manage many details simultaneously
• Is visionary, trustworthy, diplomatic, outgoing, innovative, dedicated, and possesses a high energy level
• Ability to comprehend, count, and write to accurately complete all documentation
• Ability to freely access all areas of the theater including, but not limited to, lobby areas, backstage areas, balcony, all storage areas, and basement
• Ability to lift and carry up to 25 pounds
• Ability to work varied hours/days as business dictates
• Demonstrated ability to improve operational processes and efficiencies
• Demonstrated focus on continuous improvement
• Requires valid driver's license
EDUCATION and/or EXPERIENCE:
• Associates Degree or Bachelor's Degree from accredited college or university is preferred
OTHER SKILLS and ABILITIES:
• Knowledge of The Heights, especially the dining establishments, especially helpful
• Experience with ticketing operations preferred but not required
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Assistant and Entry Level Category
Browse the Theater/Live Events Category
Search for Box Office Coordinator jobs in Houston-TX
Job Title: Box Office Coordinator
Location: Lambert Hall and other venues as required.
Shift: Part-Time. Must be available 10:00am-2:00pm Monday-Friday as well as some nights and weekends.
SUMMARY: The Box Office Coordinator Position is a part-time hourly position.
This position reports directly to the Manager of Operations and Patron Services and assists in the supervision of one Box Office Intern, as assigned. This position will be scheduled up to 20 hours per week, although due to the nature of the industry, may require more than is scheduled during performance weeks (8 weeks a year). The Box Office Coordinator will lead ticketing operations for all performances. The Box Office Coordinator should be computer literate and posses exceptional customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• In collaboration with the Manager of Operations and Patron Services, originates and administers systems and policies for ticketing and all Box Office procedures
• Monitors and works to control factors that affect the comfort of theater patrons (temperature, keeping trafficked areas clear, etc.)
• Encourages and maintains good public relations for the theater with its patrons, donors, area partners and businesses, as well as the general public
• Answers phones, processes ticket orders, greets patrons, and all other duties as assigned
• Maintains Guest Service as per company standards by ensuring that each patron and donor receives outstanding customer service
• Provides feedback to Manager of Operations and Patron Services concerning Box Office operations to ensure customers' orders are efficiently and courteously processed
• Helps to maintain inventory of Box Office supplies and soft goods in balance with scheduled events and anticipated crowds
• Consults with all departments (Oh! Guild, Production Team, Executive Staff) as it relates to the quality of client and guest experience
• Box Office Coordinator will be thoroughly competent on Patron Manager ticketing system, and will provide training to others on operation of this system
• Assists in general office and facility management duties as needed
• Maintains optimum standards of sanitation and safety in accordance to local, regional, and state health regulations regarding the safe and proper handling of food and beverage
• Maintains accuracy, honesty, and accountability in all accounting and cash handling procedures for the Box Office and all other cash handling operations
• Acts as Will Call staff for ALL events. Opens, closes, and manages Will Call for every performance
• Learns and retains knowledge of the Opera in the Heights and Lambert Hall's history and functionality to properly answer questions for the general public
• Adheres to all company policies, procedures, and practices
• Checks public areas, and addresses any appearance and/or safety problems prior to opening, including all outside areas, and secures the theater in the absence of the Manager of Operations and Patron Services
• Communicates guest and client requests to management
• Presents him/herself in a professional manner to guests, clients and other personnel at all times including, attire, attitude, punctuality, and work ethic
• In the absence of the Manager of Operations and Patron Services, must be able to handle complaints quickly, confidently, effectively, and appropriately
• Updates seating charts for each applicable event regularly
• Prints and fills out all documents concerning Box Office operations
• Handles all ticketing disputes on the night of show effectively whether individually or with the assistance of the Manager of Operations and Patron Services
• Any other duties as assigned
QUALIFICATION REQUIREMENTS:
• Able to function independently in a multi-task environment, as well as part of a team
• Excellent computer skills - Highly proficient with MS Office products MS Word, Excel, PowerPoint
• Skilled at building and nurturing client and business relationships
• Strong interpersonal skills; effective at conflict management
• Excellent communication skills, both written and oral. Ability to communicate well with patrons, donors, co-workers, and management
• Experience with/or a passion for arts organizations; understanding of not-for-profits
• The ability to produce under pressure, react quickly to requests and manage many details simultaneously
• Is visionary, trustworthy, diplomatic, outgoing, innovative, dedicated, and possesses a high energy level
• Ability to comprehend, count, and write to accurately complete all documentation
• Ability to freely access all areas of the theater including, but not limited to, lobby areas, backstage areas, balcony, all storage areas, and basement
• Ability to lift and carry up to 25 pounds
• Ability to work varied hours/days as business dictates
• Demonstrated ability to improve operational processes and efficiencies
• Demonstrated focus on continuous improvement
• Requires valid driver's license
EDUCATION and/or EXPERIENCE:
• Associates Degree or Bachelor's Degree from accredited college or university is preferred
OTHER SKILLS and ABILITIES:
• Knowledge of The Heights, especially the dining establishments, especially helpful
• Experience with ticketing operations preferred but not required
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