Ticket Fulfillment Representative
New York Mets
Flushing, NYThis was removed by the employer on 1/26/2017 9:17:00 PM PST
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Full Time Job
Summary:
This position is a part-time/seasonal opportunity in the Ticket Office. The employee will provide professional assistance, under the supervision of the Manager, Ticket Operations. Executes all aspects of Ticket Office Operations, including ticket fulfillment, single game sales, customer service and systems management. This position may require long hours as dictated by the Mets business cycle. 7 day/week and evening availability is mandatory.
Essential Duties & Responsibilities:
• Provides and maintains a high level of customer service to all ticket holders, staff and general public.
• Cover 507-TIXX phone lines during hours of operation.
• Assist Ticket Services Representatives and Manager, Ticket Operations with all fulfillment functions such as: mail orders, reprints, digital ticketing issues, mailing of single game ticket orders and troubleshooting of sales problems.
• Staff the Advance Ticket Window during hours of operation.
• Assist fans with game day experience issues in accordance with Mets policies.
• Maintain a neat, professional appearance and work space.
Qualifications:
This position requires cordial and professional manner and previous experience working face to face with customers. Knowledge of Tickets.com ticketing system, StubHub interface and online ticket technologies is a plus. Bachelor’s degree in Sports Management, Business Administration, or equivalent is preferred, but not required.
• Strong phone presence and effective communication skills.
• Previous customer service and box office experience desired.
• Self-motivated with a positive attitude.
• Proficient with Microsoft Office.
• Detail-oriented.
• Strong work ethic with a desire to work in the sports industry.
• Ability to maintain composure under pressure.
• Ability to work as part of a cohesive team.
• Bilingual (English/Spanish or English/Mandarin) highly preferred.
Physical Demands:
The position requires the person to sit or stand for very long periods of time during the day and night. This position requires stair climbing into seating areas and some outside work tasks in inclement weather. While performing some of the duties of this job, employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Are you able to work a flexible schedule: nights and weekends?
2. What qualifications do you have that you believe will make you successful in this position?
3. What do you look for in a manager/supervisor?