Manager, Premium Service
New York Mets
Flushing, NYThis was removed by the employer on 8/15/2017 10:16:00 AM PST
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Full Time Job
Summary: The Manager, Premium Service will be focused on the long-term retention and growth of Premium Full Season, Half Season and 20 Game account holders. This involves successfully securing renewal commitments from account holders and providing a high level of customer service with the goal of growing account holder relationships with the New York Mets.
Essential Duties and Responsibilities:
• Maximize Premium Full Season, Half Season and 20 Game Account Holders renewal percentage by providing outstanding customer service to assigned accounts via all contact touch points
• Responsible for a new business sales goal that is obtained by upselling current accounts, generating referrals, and in selling group ticket packages, hospitality areas, and luxury suites
• Meet or exceed established monthly and annual sales and renewal goals
• Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
• Participate and contribute to sales team meetings and training sessions
• Educate account base on ticket functions such as: My Mets Tickets, reprints, Print At Home tickets, Stubhub, Ticket Donation Program, resetting PINS, linking accounts, trouble shooting of sales problems, and report creation and generation
• Update and maintain accurate records in CRM regarding all activities and sales
• Maintain account database on Tickets.com (TDC) Ticketing System
• Manage and address all account holders inquiries and requests in a timely fashion
• Convey clear, accurate information to all account holders
• Attend and participate in premium STH events and experiences
• Visit Premium Ticket Holders on game days to maintain relationships
• Game day duties include: in-seat visits to account holders; executing events and game day experiences; addressing any account problems or concerns
• Other duties as assigned
Qualifications:
• Bachelor degree required
• 1 to 2 years sales experience required
• Strong communication skills and the ability to effectively manage diverse clients
• The ability to learn and apply sales policies and procedures to new projects
• Must be detail-oriented
• Strong organizational skills and capable of working on multiple projects simultaneously
• Proficient with Microsoft Office Applications
• Available to work flexible hours including holidays, evenings and weekends
Note:
When you apply for this job online, you will be required to answer the following questions:
1. What qualifications do you have that you believe will make you successful in this position?
2. What separates you from the rest of the candidate pool?
3. What are your salary expectations for this position (range)?