Manager, Guest Experience
New York Mets
Flushing, NYThis was removed by the employer on 1/4/2017 9:17:00 AM PST
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Full Time Job
Department: Venue Services
Supervisor: Executive Director, Guest Experience
Location: Citi Field; Flushing, NY
FLSA Status: Non-Exempt
Summary:
Provides managerial and operational support for the Executive Director, Guest Experience.
Essential Duties & Responsibilities:
• Serve as lead manager of the Guest Service Representative (GSR) staff including but not limited to, scheduling, budgeting and time and attendance system administration.
• Serve as day to day contact for Local Union 176 and GSR’s regarding logistics for their annual training sessions, game day staffing and any warranted disciplinary action.
• Work closely with Ticket Operations Department in regards to equipment storage, turnstile maintenance and ordering of necessary supplies.
• Development of content for both returning staff and newly hired staff training sessions.
• Lead Guest Service Training sessions by presenting in front of groups of 120 or more.
• Serve as liaison between ballpark guests and the club with effective utilization of CRM for timely response time and tracking of guest questions and complaints.
• Manage inventory of GSR uniforms and coordinate with business partners for securing and distribution necessary operational supplies.
• Assist in the implementation of the clubs reward and recognition programs for Event Staff.
Qualifications:
• Bachelor’s degree required.
• 3 years of Guest Service experience preferred (e.g. hospitality, entertainment, retail).
• Must be able to work to the end of all Mets home games and other events/promotions throughout the year as required.
• Professional demeanor and excellent verbal and written communication skills required.
• Must be a creative, detail-oriented “people person” capable of working on multiple projects simultaneously.
• Must possess evident leadership skills, extreme motivation and outstanding judgment.
• Must possess a strong working knowledge of MS Office software, with an emphasis on Excel.
• Ability to speak, read and write in Spanish, a plus.
Note:
When you apply for this job online, you will be required to answer the following questions:
1. What qualifications do you have that you believe will make you successful in this position?
2. What is your salary expectation (range) for this position?