Senior Manager, Npr Distribution Operations
NPR
Washington, DCThis was removed by the employer on 3/28/2017 6:44:00 AM PST
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Full Time Job
The Senior Manager, Distribution Operations will provide strategic leadership, oversight and management of the technical operations of the PRSS (Public Ratio Satellite System) distribution system and the Network Operations Center (NOC). S/he will be responsible for maintaining high availability on a live scalable distribution system. To accomplish, this will require day to day and long term oversight of high profile events, traffic schedule and change management initiatives.
The Senior Manager provides strategic input to improve system/s performance by overseeing performance and operational cut-over / implementing new processes and by defining operational requirements. S/he will also be responsible for setting department objectives, defining technical competencies, developing staff and implementing best business practices. S/he will manage a department that is responsible for supporting a continuous 24/7, 365 days broadcast operation. The position reports to the Director, Distribution Engineering & Operations.
Essential Duties Include:
• Oversees technical operations of PRSS (Public Ratio Satellite System) and strategic oversight of the Network Operations Center ensuring a high availability network.
• Maintains working knowledge of all technical aspects of NOC operations and systems including but not limited to satellite uplinks, RF transmission systems, file delivery and IP networks
• Oversees operating policies and procedures and provides feedback on results and provides recommendation.
• Ensures that procedures are correctly followed to meet the distribution system’s needs for highest technical quality and customer service.
• Defines operational goals and objectives. Provides personnel with performance reviews.
• Provides technical and personal development opportunities as required.
• Reviews performance metrics and defines new operating policies.
• Identifies and resolves problems that may impact Public Radio Satellite Systems (PRSS).
• Manages escalation protocol as required by the business. Ability to provide timely, precise and effectively communication to internal and external departments, vendors, customers and leadership. Ability to communicate well at the executive level.
• Serves the best interest of stations and program distributors.
• A highly competent technical leader versed in emerging technologies and standards
• Responsible for meeting objectives with a minimal supervision.
• Other duties as assigned.
Qualifications:
Education: Bachelor’s degree or a combination of education and experience in Engineering, Networking or Electronics with an emphasis in Satellite, Broadcast and/or Network Operations.
Required Skills and Experience
• 7 plus years of experience in a leadership role managing a highly technical environment in satellite, IP network and network and/or broadcast operations environments.
• 3-5 years of experience in direct (first-level) user support of advanced network applications and topologies.
• 10 years of experience with digital systems responsible for signal acquisition, encoding, compression, multiplexing and high power transmission systems.
• Experience working collaboratively with engineering providing requirements in respect to building a high availability distribution satellite and IP network and ancillary distribution technologies.
• Demonstrated hands-on systems operations / management experience in advanced, network-focused computer operations in a multi-vendor local area network environment.
• Highly experienced in the design and operation of real-time command and control applications
• Skilled in managing a union workforce or experience managing a large scale personnel environment.
• Highly collaborative technical management experience providing engineering with operational requirements relative to proactive detection and restoration tactics with a monitor and control systems and broadcast automation.
• Extensive experience managing master control operations and broadcast traffic systems and scheduling systems.
• Ability to provide detailed operational requirements with a strategic objective to provide redundancy, failover, monitoring and alarm thresholds.
• Excellent written and oral communications skills.
• Ability to successfully work across all levels of the organization, including interacting with senior management;
• Ability to drives consensus for a desired future state that meets the business problem and enterprise objectives;
• Ability to effectively handle multiple assignments. Display self-confidence, knowledge and be a quick study.
• A passion for providing unparalleled client service.
• A high level of professionalism and outstanding business judgment.
• Travel, both out-of-town and in-town will be required (10-%).
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development. NPR is an Equal Opportunity Employer.
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