Desktop Support Technician II
NPR
Washington, DCThis was removed by the employer on 5/23/2017 9:44:00 AM PST
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Full Time Job
Desktop Support Technician II - Temp
Overview:
The IT Service Desk team at NPR is seeking a Desktop Support Technician II (Temporary) to join its team comprising of PC Support and Remote support technicians.
Essential Duties Include:
• Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications
• Experienced evaluating and testing PC-based software packages to determine compatibility with existing systems
• Deploys desktop images using Microsoft SCCM and MDT technologies
• Provides technical assistance and training to end-users
• Responds to problems and service requests within SLAs
• Coordinates and performs department moves
• Provide M.A.C (Move/Add/Change) to infrastructure team
• Interfaces with local management and IT
• Maintains hardware and software inventory
• Correspond with NPR employee and other IT departments
• Create SOPs for Service Desk processes and procedures
• Creates and maintains end user documentation and SOP's
• Assist with Weekly, Monthly and Quarterly Audit reporting
• Available to work extra hours as required, including nights and weekends base on 24x7 operation
• Participates in small and large scale PC-related projects
• Train and mentor junior technicians
• Interfaces with outside clients and vendors
• Participates in after-hours, on-call support
• Adheres to defined Service Desk procedures and standards
• Adhere to all company security and compliance standards
• Available to travel, as required
Qualifications:
Minimum Knowledge, Skill and Abilities:
The candidate selected will have a majority of the following skills, abilities, competencies and knowledge:
• Minimum 3 years of Service Desk Experience
• Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
• Minimum 3 years of Mac OS X and Microsoft Windows and MS Office experience
• Experience with remote access troubleshooting and PC imaging software
• Familiarity with networking and voice/data cabling.
• Experience with system monitoring systems
• Basic experience troubleshooting server, network and telecom issues
• Experience with Avaya VOIP
• Strong verbal and written communication skills
• Team player, Self-Starter, detail oriented and strong organizational skills
• Disciplined approach to troubleshooting
• Strong customer service skills
• Ability to multi-task and work well under pressure
Education:
Bachelor’s degree preferred with a concentration or major in engineering or computer science or an Associate degree and 3 years direct career experience in information technology disciplines, or an equivalent combination of education and experience
Certifications:
A , Network , MCP and/or MCDST Apple Certified Associate or Apple Certified Macintosh Technician (ACMT) Certification required
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development. NPR is an Equal Opportunity Employer.
Keep up with us on Social Media on: Facebook at This Is NPR, Twitter at @NPRjobs, YouTube at NPR Life - as well as #NPRlife for 'behind the scenes' tweets from our colleagues.